24x7 Support

Technology Help Desk

The Technology Help Desk is available 24 hours a day, seven days a week to answer your technology-related questions.

The Technology Help Desk is also the single point of contact for all inquiries about CSSD services. The Help Desk will direct your question to the appropriate CSSD area for follow up.

Below are some popular help topics. Please browse through them - as well as all the support sections of this site - for more help.

Connect to PittNet

Fast, secure, and easy-to-use wireless Internet access.

Connect to PittNet
Computer Kiosks

Check email, send print jobs, and more while on the go!

Computer Kiosks
lynda.pitt.edu

Online technology training is available to all students, faculty, and staff through a partnership with lynda.com.

lynda.pitt.edu
Log in to Box

How to log in to Box.

Tags: Box Login
Log in to Box
Logging in to lynda.com

Using a Computer or TabletYou have 3 options when logging in via a We...

Tags: lynda
Logging in to lynda.com
Microsoft Lync Help

Collaborate, communicate, share documents, and conduct Web conferences with streaming video.

Tags: Lync Microsoft
Microsoft Lync Help
Mobile Device Charging Stations

Phone out of juice? Tablet need a boost? No problem.

Mobile Device Charging Stations
My Pitt Help

Getting Started with My Pitt

Tags: Portal My Pitt
My Pitt Help
Network and Web Help

Instructions for connecting to PittNet and other network services.

Tags: Network Web
Network and Web Help
Network Operations Center

The NOC monitors and manages critical University business and academic systems 24x7.

Network Operations Center
Phone and Conferencing Services Help

A collection of helpful resources.

Phone and Conferencing Services Help
Secure Remote Access: Connect with Cisco (Linux)

The Secure Remote Access service can be used to access restricted University online resources when off campus or while using Wireless PittNet. This Help Sheet explains how to do so using IPSec VPN Client for Linux.

Secure Remote Access: Connect with Cisco (Linux)
Secure Remote Access: Connect with Cisco (Mac)

Configure your Mac using OS 10.5 or higher to use the built-in IPSec VPN client.

Secure Remote Access: Connect with Cisco (Mac)
Security Help

Note: Help sheets for security software products are available on our...

Security Help
Software Help

Links to all manner of software help sheets.

Tags: Software Help
Software Help
Support Guidelines

Guidelines for a variety of technology services.

Tags: Guidelines
Support Guidelines
Technology Services Graduation Checklist

Seniors - Use this checklist to wrap up your technology items before you graduate.

Technology Services Graduation Checklist
Top Help Desk Questions

Frequently asked Help Desk questions at the University of Pittsburgh.

Top Help Desk Questions
University Policies Related to Technology

05-08-01 On Personal Use of University Resources06-03-03 Harassment b...

University Policies Related to Technology