Faculty and Staff: An Enhanced Email Service Arrives this Summer

We are pleased to announce that My Pitt Email, an upgraded version of the University's Enterprise Exchange email service, will be implemented for all faculty and staff this summer. Your current University email address will not change. All faculty and staff who currently use the University's Enterprise Exchange email service will be upgraded automatically to My Pitt Email (Exchange 2013). University faculty and staff who still use the University's legacy email system (known as IMAP/Webmail) may choose to remain on the legacy email system or move to My Pitt Email.

Take Action: Set your Email Preferences

Please take a few moments now to choose which email service you prefer to use and whether you would like to forward your University email to another address. Please set your preferences by July 24.

Note: If you remain on the legacy email service, you will not be able to forward your University email.

If you currently use Microsoft Outlook 2003 to read your email on your desktop computer, you will need to move to Outlook 2007, Outlook 2010, or Outlook 2013 before the upgrade.

Benefits of My Pitt Email (Exchange 2013)

  • Enjoy an enhanced Web interface with new features
  • Increase your email storage space as needed
  • Share your calendar with others and schedule meetings
  • Schedule online video conferences with Microsoft Lync
  • Search an address book of everyone at Pitt
  • Reply to emails inline (that is, without opening a new window to compose a message)
  • Receive an alert before you send an email if you forget to include an attachment.
  • Use a consistent email interface across all of your devices
  • Set an out-of-office notification when you are unable to respond to email
  • Work and compose emails while offline
  • Install Web apps
  • Enjoy constant access to your personal contacts, University address book, calendar, and tasks regardless of whether you access your email through My Pitt, on your mobile device, or using an email client.

Email Service Feature Comparison

Frequently Asked Questions

  1. I am not sure which email service I use today (Exchange or IMAP/Webmail). How can I tell?
  2. Will my email address change?
  3. What do I need to do before the upgrade?
  4. What do I need to do after the upgrade?
  5. How different will the new My Pitt Email service be?
  6. When can I start using My Pitt Email?
  7. What happens to all of my old mail?
  8. Can I forward my University email to another address?
  9. I am forwarding my email today. Do I need to re-list my forwarding address on the Email Preferences page?
  10. What happens to my legacy email (IMAP/Webmail) mailbox if I decide to move to My Pitt Email?
  11. Will I have more storage space for my email?
  12. Will I still be able to access my University email at My Pitt (my.pitt.edu)?
  13. Will I still be able to access my University email on my smartphone, tablet, or desktop email client?
  14. I use Outlook 2003 today. Do I need to upgrade to a more recent version of Office?
  15. Which desktop email clients are supported by the new email service?
  16. What is the largest email attachment I can send?
  17. Will spam and virus filtering change?
  18. Will my University email be stored in the cloud?
  19. My desktop email client or mobile phone uses the IMAP protocol. Will I be able to access my My Pitt Email through IMAP?
  20. What mobile clients are supported by the new email system?
  21. When do I need to set my email preferences?
  22. I manage special accounts called resource accounts in my department. What will happen to those accounts?
  23. I use a mailing list through the University's Mailman service. Will my mailing list be affected by the upgrade?
  24. Will the email addresses I have approved on my whitelist be moved from the current spam and virus filtering service to the new spam and virus filtering service?

1. I am not sure which email service I use today (Exchange or IMAP/Webmail). How can I tell?

All faculty and staff are provided with a mailbox on the University's legacy email system (IMAP/Webmail) by default. The most common way to access your IMAP/Webmail mailbox is by clicking the Webmail link at the top of any page in My Pitt (my.pitt.edu). You may also have set up your smartphone, tablet, or a desktop email client like Mozilla Thunderbird to read your IMAP mail.

Enterprise Exchange is different than IMAP because in addition to email it enables you to schedule meetings through shared calendars, creates tasks, and manage contacts. If you use Enterprise Exchange email, then you likely access it using a desktop email client like Microsoft Outlook or by clicking the Exchange link that you see at the top of any page within My Pitt (my.pitt.edu).

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2. Will my email address change?

No. Your current University email address will stay the same.

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3. What do I need to do before the upgrade?

We are working hard to ensure a smooth transition. You can help us by taking a few moments to set your email preferences by July 24. You will select which email service you want to use and whether you want to forward your University email after the upgrade. Even if you forward your University email today, you still need to re-set your preferences. Please remember that if you decide to stay on the legacy (IMAP/Webmail) email service, then you will not be able to forward your University email.

Note: If you are using Microsoft Outlook 2003 to read your Enterprise Exchange email today, you will need to upgrade to Microsoft Outlook 2007 or later.

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4. What do I need to do after the upgrade?

If today you use the University's legacy email system (IMAP/Webmail) and you decide to move to My Pitt Email, then after the upgrade you will need to update the settings on your desktop email client, smartphone, or tablet to continue receiving your University email on those devices. We will provide instructions in the near future.

If today you use the University's Enterprise Exchange email system, you will need to restart your Microsoft Outlook desktop email client after your mailbox has been moved.

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5. How different will the new My Pitt Email service be?

If today you use a desktop email client like Microsoft Outlook 2007 or later to receive your Enterprise Exchange email, then you should not notice any difference in the way your desktop email client looks and functions. If you access your Enterprise Exchange email by clicking the Exchange link at My Pitt (my.pitt.edu), then you will notice an enhanced web interface with a number of new features.

If you use the legacy email system (IMAP/Webmail) today, then you will gain access to a number of significant improvements, including the ability to schedule meetings with colleagues, view and manage contacts, create tasks, and view real-time availability through Microsoft Outlook. The web interface that you access through My Pitt (my.pitt.edu) will also be much improved.

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6. When can I start using My Pitt Email?

Faculty and staff who currently use Enterprise Exchange email will be upgraded to My Pitt Email on a rolling basis starting July 25. After your mailbox has been moved to My Pitt Email, you will need to restart your desktop email client.

Faculty and staff who currently use the legacy email system (IMAP/Webmail) and choose to move to My Pitt Email will have a My Pitt Email mailbox created for them on July 26, 2014. You will receive an email in your current Inbox informing you when My Pitt Email is ready to use. That email will include instructions explaining how to access your My Pitt Email.

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7. What happens to all of my old mail?

If you move from the legacy email system (IMAP/Webmail) to My Pitt Email, you can choose to have your old messages moved to your My Pitt Email mailbox when you set your Email Preferences. If you currently use Enterprise Exchange email, your old messages will be moved to My Pitt Email automatically.

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8. Can I forward my University email to another address?

If you choose to use My Pitt Email, you will be able to forward your University email to one additional address when you set your Email Preferences. If you choose to remain on the legacy email system (IMAP/Webmail), you cannot forward your University email to another address.

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9. I am forwarding my email today. Do I need to re-list my forwarding address on the Email Preferences page?

Yes. If you want to continue forwarding your mail after the upgrade, you must complete the Email Preferences page.

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10. What happens to my legacy email (IMAP/Webmail) mailbox if I decide to move to My Pitt Email?

You will have the option of keeping or deleting your legacy email (IMAP/Webmail) mailbox when you set your Email Preferences. We strongly recommend you delete your old IMAP mailbox if it is no longer needed.

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11. Will I have more storage space for my email?

Yes. You will be able to increase your email storage space (quota) by 1 GB at a time through your Profile page at My Pitt (my.pitt.edu). You will be able to increase your storage space every 30 days if you have less than 500 MB of your existing quota remaining.

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12. Will I still be able to access my University email at My Pitt (my.pitt.edu)?

Yes. You will be able to access your University email at my.pitt.edu just as you do today.

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13. Will I still be able to access my University email on my smartphone, tablet, or desktop email client?

If today you use a smartphone or tablet to receive your Enterprise Exchange email, our initial testing indicates you will not need to update your settings. Your devices will continue to work. If you use a desktop email client (Microsoft Outlook 2007 or later), you will also not need to update your settings.

If today you use a desktop email client, smartphone, or tablet to receive your IMAP email, then after the upgrade you will need to update your settings to receive your My Pitt Email on those devices. We will post instructions explaining how to do this in the near future.

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14. I use Outlook 2003 today. Do I need to upgrade to a more recent version of Office?

Yes. Outlook 2003 is not supported with Microsoft Exchange 2013. We strongly recommend you upgrade to Microsoft Outlook 2007 (Service Pack 3) or later before July 25, 2014 to ensure that you can continue to receive mail using your desktop email client.

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15. Which desktop email clients are supported by the new email service?

Microsoft lists the following as supported email clients:

  • Outlook 2013 (15.0.4420.1017)
  • Outlook 2010 Service Pack 1 with the Outlook 2010 November 2012 update (14.0.6126.5000).
  • Outlook 2007 Service Pack 3 with the Outlook 2007 November 2012 update (12.0.6665.5000).
  • Entourage 2008 for Mac, Web Services Edition
  • Outlook for Mac 2011
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16. What is the largest email attachment I can send?

You will be able to send an email attachment that is up to 25 MB in size. However, we strongly recommend you use pitt.box.com for sending and sharing large files. pitt.box.com makes it simple to keep track of the most recent version of your file, notifies you when someone has previewed or downloaded the file you have shared, and enables you to add comments right alongside files in a threaded discussion. Another good reason to use pitt.box.com for large files is that some external email services only permit attachments smaller than 15 MB, which means a large attachment you send to someone via email may not make it to its intended recipient.

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17. Will spam and virus filtering change?

Yes. As part of the upgrade we are implementing a new spam and virus email filtering solution. The new service will be in place by the start of fall term. You can learn how to use the new service here >

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18. Will my University email be stored in the cloud?

No. University mailboxes for faculty and staff will be hosted on a Microsoft Exchange 2013 server located on-site at the University's Network Operations Center. Student mailboxes will be hosted in the cloud as part Microsoft's Exchange Online/Office 365 platform.

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19. My desktop email client or mobile phone uses the IMAP protocol. Will I be able to access my My Pitt Email through IMAP?

Yes. When connecting your device, you will use the server name exchange.pitt.edu. You will need to use SSL encryption on port 993. If you have a mobile device, we recommend using ActiveSync instead of IMAP if your device supports it. In addition to email, ActiveSync allows you to synchronize your calendar and contact data.

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20. What mobile clients are supported by the new email system?

The new email service is broadly supported on mobile devices, including Windows, Android, and iOS operating systems. We recommend you connect your mobile device using ActiveSync (which supports email, calendar, and contact data), but you can also connect using IMAP. More detailed instructions will be provided soon.

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21. When do I need to set my email preferences?

We recommend you set your email preferences as soon as possible. It only takes a few minutes. You will need to set your email preferences no later than Thursday, July 24 so that we can apply them during the upgrade.

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22. I manage special accounts called resource accounts in my department. What will happen to those accounts?

No action needs to be taken with resource accounts. They will contine to receive email as they do today. After July 27, resource accounts will also have the ability to forward email to one additional email address.

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23. I use a mailing list through the University's Mailman service. Will my mailing list be affected by the upgrade?

No. Mailing lists will not be affected by the upgrade. They will continue to work as they do today.

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24. Will the email addresses I have approved on my whitelist be moved from the current spam and virus filtering service to the new spam and virus filtering service?

Yes.

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