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Ask Cathy: Frequently Asked Questions

Frequently Asked Questions

Why can’t I find the service I’m looking for in Ask Cathy?

If you see a service you think needs to be added to Ask Cathy, we encourage you to click the Send Feedback link and submit that service you would like to see added.

Why am I prompted to log in to some services in Ask Cathy but not others?

Ask Cathy displays public services that anyone can view as well as authenticated services that require you to provide your University Computing Account username and password. Once you log in to one authenticated service in Ask Cathy, Pitt Passport (the University’s Single Sign-On service) will allow you to access other services without logging in for up to four hours. If you close your browser session, you will need to provide your username and password again when accessing an authenticated service.

Why can’t I access some of the services I see in Ask Cathy?

Ask Cathy displays all University services, even those you might not have permission to access. A notification message will display if you try to log in to a service that you do not have permission to access.

How can I have my department’s Web site or service added to Ask Cathy?

We welcome new suggestions for services! Click the Send Feedback link in Ask Cathy and send us your suggestion. We’ll evaluate it and follow up with you to gather additional information if we determine that it would be a good fit Ask Cathy.