Email: Legacy Webmail at My Pitt

Please Note: Legacy Webmail (IMAP) service is being retired

The University is in the process of retiring the webmail service documented on this help page. Accounts that have not been accessed in the past 120 days will be deleted after February 15, 2017. All remaining accounts will be deleted and the service retired on March 31, 2017.

Please take measures to migrate your messages and mail forwarding to My Pitt Email (Office 365 Email) as soon as possible if you still use Legacy Webmail for email communication or for storing old messages. More information on migration options is available at pi.tt/imap.



Webmail is a portal application that uses your Web browser to access your University email account (username@pitt.edu). Most students and faculty/staff use My Pitt Email. Some faculty and staff still use the legacy IMAP (Webmail) service. You can use Webmail to send, receive, and read your University email from anywhere as long as you have a compatible Web browser and an Internet connection.  The help sheet explains how to use Webmail’s basic features.

Connect to Webmail

Log in to My Pitt (my.pitt.edu) and click the Legacy Webmail link located in the top right corner of any page.

Legacy Webmail mailbox icon

The Webmail Window

The main Webmail window is divided into a left and right frame. The left frame displays your quota, your list of mail folders, and your calendar.  The right frame displays a navigation menu bar at the top of the window and a list of your mail messages in the bottom of the window.
Webmail window
A summary of the different sections of the main Webmail window follows.

Menu Bar

The links on the menu bar allow you to draft a new mail message (Compose), create or edit an email Address Book (Addresses), create and organize folders to store your mail (Folders), change your personal information and display preferences (Options), or return to your Inbox (Inbox).
Webmail menu bar

Folder List

Click on a folder name to display messages within that folder. Click the Check Mail link to refresh the window and check for new mail messages. Your email quota—the amount of space you have available to store email messages—appears in the bar at the top of the window.

Note: If you use Firefox as your Web browser and have a large number of mail folders, it is possible that not all of your folders will display in the Folder list. You will need to use another Web browser to view your complete list of mail folders.

Webmail folder directory

Message List
To read an email message, click the Subject of the message. You can quickly sort your messages by clicking on the box to the right of the From, Date, or Subject headers.
Webmail message list

Folder Toolbar
The Folder toolbar identifies the current folder that you are viewing and contains several buttons.

Webmail folder tool bar

  • The Notes Webmail folder notes button allows you to create up to nine virtual notes. 
  • The Search Webmail folder search button allows you to search for mail message. 
  • The Help Webmail folder help button displays detailed Webmail help.
  • The Logout Webmail folder logout button ends your Webmail session.

Message Toolbar

The Message toolbar allows you to navigate through your email.  The buttons on this toolbar allow you to delete messages, forward messages to another user, or move messages to a new mail folder.  You can also flag important messages.
Webmail email message toolbar

Working with Email Messages

Read Mail

To read a message, click on the Subject of the message.  A toolbar above the message allows you to delete the message, reply to it, or forward it.
Webmail read mail

Compose Mail

  1. Click the Compose button in the Webmail menu bar.

    Webmail compose mail image 1

  2. Complete the To: address field (and Cc: or Bcc: fields, if desired). You can either type an email address or click on the Addresses button to select individuals from your Address Book
    Note:For more details about address books, refer to Creating an Address Book section later in this help sheet.
    Webmail compose mail image 2
  3. Type a subject in the Subject line and enter the text of the message in the text field.
    Note: You can use the options in the Compose window to save a draft of the message, check your spelling, assign a priority, request a receipt to let you know when the message has been delivered or read, and add a signature. 
  4. Click the Send button to mail your message.

Send Attachments

You can attach a file to your message by completing these steps.  Note that message attachments cannot exceed 10 MB in size.

  1. Click the Compose button and draft your message. 
  2. Click the Browse button and select the file you wish to attach.
    Webmail send attachment screenshot 1


  3. Open the file and its location will appear in the Attach field.  Click the Add button. 

Webmail send attachment screenshot 2

  1. The attachment is added. Click Send.
    Webmail send attachment screenshot 3
    Note: To delete an attachment, check the box next to the attachment and click the Delete selected attachments button.

Delete Mail

You can delete mail messages in just a few steps. First, you must delete messages from your Inbox folder.  Next, you must purge them from your Trash folder.

Important:  If you do not delete messages from your Inbox and purge them from your Trash folder, they will continue to take up storage space and you will eventually exceed your email quota.  Once you have exceeded your email quota, any messages that you delete will be permanently deleted without being moved to your Trash folder. You will not be able to restore these messages.

To delete a message, complete the following steps: 

  1. Select the checkbox to the left of the message(s) you want to delete and click the Delete button.
    Webmail delete mail screenshot 1
  2. A Purge link will display in parentheses next to your Trash folder.  Click the Purge link to empty your Trash folder and permanently delete your messages.
    Webmail delete mail screenshot 2
    Note: If the Purge link does not display automatically, click the Check mail link to refresh the folder list

Change Your Preferences for Deleting Mail

You can change your preferences so that your email messages are permanently deleted immediately after you click the Delete button.  They will not be moved to your Trash folder and you will not need to purge them.  Changing your preferences allows you to delete messages quickly, but keep in mind that you will not be able to restore them once you have clicked Delete.

To change your preferences, complete these steps:

  1. Click Options button in the Webmail menu bar.
    Webmail delete mail preferences screenshot 1
  2. Click Folder Preferences.
    Webmail delete mail preferences screenshot 2
  3. Click the Trash Folder drop-down menu and select Do Not Use Trash.
    Webmail delete mail preferences screenshot 3
  4. Click the Submit button at the bottom of the page.
  5. The Options screen will display a message confirming that your folder preferences have been changed.

    You can now delete messages by simply selecting a message and clicking the Delete button.  For more details, refer to the help sheet Managing Your Email Quota Using WebMail at technology.pitt.edu.

Creating Mail Folders

Webmail allows you to create new mail folders to store and organize the messages you receive. To create a new mail folder, complete the following steps.

  1. Click Folders button in the Webmail menu bar.
    Webmail create mail folders screenshot 1
  2. In the Folders window, enter the name of the new folder and click the Create button. (You can also rename and delete existing folders from this window.)

    Webmail create mail folders screenshot 2

  3. Click the refresh folder list link at the top of the window to add the folder to your Folder List.

Address Books

When composing an email message, you can find addresses from your address book using the following steps.

  1. Click the Compose button on the Webmail menu bar.
    Webmail address book screenshot 1
  2. Click the Addresses button.
    Webmail address book screenshot 2
  3. Enter a name in the Search for field and click the Search button. All matching entries will display.
    Webmail address book screenshot 3
  4. Place a checkbox in the To: field next to the person who will receive the message.  Click the Use Addresses button.
    Webmail address book screenshot 4
  5. The address you selected will display in the Compose window.  Complete your message and click Send.

Creating an Address Book

Address Books allow you to store frequently used email addresses and contact information in a central location. To create an Address Book, complete the following steps.

  1. Click the Addresses button on the Webmail menu bar.
    Webmail address book screenshot 5
  2. Complete the fields in the Add to Personal address book section.
    Webmail address book screenshot 6
  3. Click the Add address button to add the address to your Address Book.

Importing Address Books

Webmail also allows you to import an existing Address Book from another email program.  You must first export your address book from your email program and save it as a CSV (comma-separated values) file.  Log in to Webmail and click the Addresses button.  In the Address Book Import section, click the Browse button and select your CSV file.  Then click the Import CSV file button.

Webmail address book screenshot 7

Using the Search Function

You can search various fields of your email messages for keywords or phrases using Webmail’s Search function.

  1. Click the Search button in Folder toolbar.
    Webmail search function screenshot 1
  2. Enter your search criteria and click the Search button. 
    Webmail search function screenshot 2
  3. Your search results will display directly below the search criteria you have entered.

Changing Your Options

Webmail allows you to customize your email preferences with a wide variety of options by clicking on Options Webmail change options screenshot button in the menu bar.  In the Options window, you can select and adjust default settings to personalize the look and feel of Webmail or enable various features that make it easier to manage your mail.  You can customize:

    • Personal information, such as name, email signature.
    • Display preferences, such as number of messages displayed, preview pane, and location of menu buttons.
    • Folder preferences, such as the location of your folder list.
    • Message filtering options, which allow you to move messages to different folders based on search criteria.
    • Message highlighting options, which allow you to highlight and organize messages.