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My Pitt Video: Frequently Asked Questions

1. Who can use My Pitt Video?

Anyone with a primary University Computing Account has access to the system. Sponsored accounts can be given access, but need to request access by contacting the Technology Help Desk at 412-624-HELP [4357] or submitting a request online.

2. Who can create content within My Pitt Video?

Faculty and staff with a primary University Computing Account are given "Home Folders" in the system. Those users can use these folders to create and share any content that they like. Additionally, CourseWeb instructors can create folders for their classes within the system to store videos that they want to share with their class.

3. Who is given a home folder by default in the system?

Faculty and staff with a primary University Computing Account are given "Home Folders" in the system by default.

4. How can students be granted access to create content?

Students can be given access to create content in a number of ways.

  • A faculty or staff member can grant that student "creator" rights to their own folder.

  • A faculty or staff member can create a subfolder within their own folder and grant the student "creator" rights to it.

  • A CourseWeb instructor can create a "DropBox" within the course folder. This is a special type of folder that will allow a student to upload content without being able to see what other students have uploaded.

5. What is the best way for faculty to share content with students in their class? Should they use a Home folder or a CourseWeb folder?

CourseWeb faculty have two options for creating and distributing content within My Pitt Video. They can use either their home folder or use a folder created through the CourseWeb building block.

CourseWeb Folder

  • Students enrolled in the course are automatically given "viewer" access to content in this folder. This will dynamically change as students add/drop the class.

  • CourseWeb instructors and teaching assistants are automatically granted creator access to the content in this folder. This is tied directly to the access those users have in CourseWeb and will change as CourseWeb is changed.

  • Allows the instructor to segregate content to the target audience.

Home Folder

  • The instructor has to manually manage who has access. Useful if the instructor only wants to share the video with a subset of the class.

  • Useful if the content needs to persist longer than the duration of a single term.

6. How do I share content with users outside of Pitt?

If you need to share content with users outside of the University, you have several options.

  • If the users already have Pitt accounts, you can share the content with those accounts and the users will be able to authenticate and view the content.

  • If the users do not have Pitt accounts, you can share the video with "Anyone on the Internet" and then send the user a link to the recording. This will share it without requiring the users to authenticate first.

  • If the users do not have Pitt accounts and you need to have them authenticate first, you can request that a sponsored account be created. Each user should be given their own account; they should not use a single shared account.

7. What if I want to create content that is shared with a group, but not tied to any one person?

If you have a need to create content, but don't want it tied to a specific user, you can do one of the following.

  • Create a subfolder under one user and use that to share content. If that user ever leaves, the subfolder can be reassociated with another user.

  • Request a resource account that has access to the system and is given a "Home Folder". This resource account will then own the "Home Folder" and the resource account can be used to grant the individual department/project/team members access to the content. You can request a resource account by contacting the Technology Help Desk.

8. Can sponsored accounts access the service? If so, what do they need to do?

Yes, but they are not given access by default. To request that a sponsored account have access to log on to the system, please submit a request to the Technology Help Desk at 412 624-HELP [4357].

9. What file types can be uploaded to the system?

Please refer to the following page for more information about file types: http://support.panopto.com/documentation/upload-unison/unison-supported-file-types.

10. When would I access the service directly instead of accessing it through CourseWeb?

Instructors can easily publish links to videos for their class using CourseWeb and the Panopto building block. For students, this will be the best way for them to find and view content. For everyone else, they should log in directly to the service at My Pitt (my.pitt.edu).

11. Can I add closed captioning to my video?

Yes. Please submit a request to the Technology Help Desk at 412 624-HELP [4357] or online. Someone will contact you regarding the costs associated with captioning and outline the turnaround time.

12. I have used CourseCast in the past. Is My Pitt Video a new or different service?

Yes. CourseCast is a service that was provided by the Univeresity Center for Teaching and Learning using an older version of the Panopto platform. My Pitt Video is a new service provided to the University at no cost. It is an enterprise service provided by Computing Services and Systems Development. The CourseCast service is in the process of being migrated to My Pitt Video. For specific questions about CourseCast, please contact the Univeresity Center for Teaching and Learning.

13. Does My Pitt Video have remote recording functionality?

Yes. To set up a classroom recorder to automatically start and stop recording at certain times, contact the Help Desk to create a schedule for your device.

14. Can I restrict access to My Pitt Video content using Active Directory Groups?

No. It is not currently possible to restrict access to a folder or piece of content to an Active Directory group. CSSD is working on this. In the meantime, it is possible for end users to create local groups that contains the list of users that they would like to use to restrict content.