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Pitt Printing: Frequently Asked Questions

General Overview

What is Pitt Printing?

The University of Pittsburgh’s printing service enables students to send print jobs from any location to Pitt Print Stations located in the Student Computing Labs and remote locations across campus, including most residence halls. You can print from Student Computing Labs and Computer Kiosks, as well as almost any computer with an Internet connection, and from smartphones and tablets. Visit Service Locations + Map for a complete list of Pitt Print Station locations.

How does Pitt Printing benefit me?

Pitt Printing gives you the ability to send jobs to printers from outside the Student Computing Labs. You no longer have to bring the file you want to print to a Student Computing Lab. You also have the option of printing documents on any of the Pitt Print Stations located in the Student Computing Labs, residence halls, and other convenient locations throughout campus. Additionally, the service enables you to print documents from applications that are not installed on Student Computing Lab computers. Pitt Printing is the University-supported method for securely printing documents from outside the Student Computing Labs.

How does Pitt Printing work?

You can install the Pitt Printing Client application on your computer and print from there. You may also send the file you want to print via email with the MobilePrint service. Or, you can use any Student Computing Lab computer or Computer Kiosk on campus. Then, you select the Pitt Print Station option from your list of printers and send your job to the Pitt Print queue. Within 48 hours, visit one of the Pitt Print Stations and release your print job.

Who can use Pitt Printing?

Pitt Printing is available to anyone with a primary or sponsored computing account. However, only currently registered students and faculty will have a print quota.

Getting Started

Where can I get a copy of the Pitt Printing Client application?

You can download the software from the Software Download Service at My Pitt.

What are the system requirements to run the Pitt Printing Client?

The Pitt Printing Client can be installed on PCs running either 32-bit or 64-bit versions of Windows 7, Windows 8, or Windows 10. Macintosh PCs need to be running Mac OS X 10.7 or higher. Mobile and tablet devices as well as computers not running the above listed operating systems (such as Linux) can submit Pitt Printing jobs through MobilePrint.

How do I determine if my Windows computer is running a 32-bit or 64-bit operating system?

Please refer to the Installing Pitt Printing Software help sheet, available at technology.pitt.edu, to help you determine whether your Windows computer uses a 32-bit or 64-bit operating system.

Is a Linux version of the Pitt Printing software available for download from the Software Download Service?

Linux users can use MobilePrint.

Where can I find information about installing, configuring, and using Pitt Printing?

Information about installing, configuring, and using Pitt Printing is available at technology.pitt.edu.

Using Pitt Printing

How do I use Pitt Printing?

a. You can install the client application on your personal computer to send print requests to the Pitt Print Stations.

b. You can send print jobs to the Pitt Printers from the computers located in the Student Computing Labs as well as Computer Kiosks.

c. You can send print jobs via MobilePrint with any device that is capable of sending email.

When printing a job, you simply issue a print command and select the Pitt Print Station from the list of available printers. For more information about using Pitt Printing, please refer to the Using Pitt Printing help sheet or the MobilePrint FAQ.

Do the Student Computing Labs have Pitt Printing available?

Yes, all of the computers in the Student Computing Labs send print jobs to the Pitt Print Stations by default.

Print Job Questions

My PDF file will not print, what can I do?

Some PDF files have images or characters the printer cannot process. You can print your entire PDF file as an image to resolve this problem. To print as image, open the file in Adobe Reader and click File -> Print -> Advanced -> Print As Image -> OK -> Print.

How does Pitt Printing affect my student allocation of 900 sheets of black & white printouts ($63)?

When you use Pitt Printing, your student allocation is reduced by the number of sheets that are actually printed from your queue. Print jobs that are sent to the Pitt Printing queue that are not released for printing do not count towards your quota. If you exceed your print allocation, you can use one of the Pharos Pay Stations located in the David Lawrence and Hillman Library Student Computing Labs or visit the Technical Support Desk at the University Store on Fifth to add additional units to your printing account.

Can I send double-sided print jobs to the print queue?

Yes. Two-sided (or duplex) sheets count the same as a single-sheet printout against your quota. Duplex printing is enabled by default.

Can I decide to print single-sided or double-sided when I am at a Pitt Print Station?

No, you cannot make this choice at a Pitt Print Station – you must choose double-sided printing when sending your print job to the Pitt print queue.

What should I do if my print job is displayed in the queue but is not successfully released?

Large files may take time to be processed by the printer. Look at the display on the printer to see the printer’s current status. If you are still having trouble and you are near a lab location, speak to a Student Computing Lab Monitor to check on the status of your print jobs. If you are at a remote location, contact the Technology Help Desk at 412-624-HELP [4357] for assistance.

Can I cancel jobs that are waiting in the print queue?

Yes, you can cancel jobs waiting in the print queue of the Pitt Print Stations before selecting the Print option. Your print allocation or Pharos print account is not affected by any print jobs that you cancel before pressing “Print” or “Print All.” Print jobs may also be cancelled using My Print Center. Learn more about My Print Center.

Can I cancel jobs from the printer that are currently printing?

Yes, you can cancel jobs currently printing by pressing the red button on the printer. Your print allocation or Pharos print account is affected by any print jobs that you cancel using this method. To have these sheets refunded to your account, you must visit a Student Computing Lab within 24 hours and speak to a Student Computing Lab Monitor or contact the Technology Help Desk at 412-624-HELP [4357].

Can I have multiple print jobs in the print queue?

Yes, you may have multiple print jobs in the print queue.

If I have multiple print jobs in the queue, can I print them all at once?

Yes, once you have logged in to a Pitt Print Station, you will be able to select a “Print All” option to print the documents that you have placed in the queue.

Do I need to verify my identity to actually print out my documents?

Yes, your identity is verified when you swipe your University ID card or log in with your Pitt username and password at the Pitt Print Station.

How secure is Pitt Printing?

The service is very secure and requires a two-step authentication process:

1. If you use Pitt Printing from the Student Computing Labs or Computer Kiosks, your identity is authenticated when you log in to the computer.

OR

If you use Pitt Printing from locations other than the Student Computing Labs or Computer Kiosks, the service will require you to authenticate your identity before any job is printed. For a Pitt Printing job, you must provide your University Computing Account username and password when you send items to the print queue.

Note: To prevent unauthorized access of your printing quota, it is important for you to log out from any publicly accessed computer or Computer Kiosk that was used to send Pitt print jobs.

2. When you release a print job, you swipe your University ID card or log in with your Pitt username and password at the Pitt Print Station. The Print Stations automatically log out of your account after you are finished printing.

Can the Pitt Print Stations do color printing?

Color printers are available in the Student Computing Labs. You can release color print jobs at these printers provided that you printed to the color queue.

Note: Color Pitt Print Stations are only available in the Student Computing Labs.

Can I bring my own paper to the Student Computing Lab Printer or Print Stations to print out my copies?

No.

How long are my print jobs kept before they are removed from the print queue?

Your print jobs will be held in the print queue for 48 hours from the time they are first sent to the Pitt print queue; older print jobs are removed from the queue. Your student print allocation will not be affected by jobs that are automatically removed.

How do I get my print jobs if the lab is closed?

If a Student Computing Lab is closed, you will need to wait until regular lab hours in order to print out your documents, or use one of the remote location Pitt Print Stations. Most Student Computing Labs have a Pitt Printer located outside of the lab that can be accessed outside of lab hours. A list of printer locations is available at Pitt Printing.

Note: If you wish to print in color, you must wait until the lab is open.

How do I add funds to my print account?

Use a Pharos Pay Station in the David Lawrence Hall or Hillman Library Student Computing Labs to add funds to your account. The pay stations allow you to add funds to your print account based on your username. You do not use your University ID to store this information; instead, you enter your username into the pay station terminal and then make a payment. The stations only accept cash payments consisting of bills (up to $10) and coins (nickels, dimes, and quarters). Additional print funds may also be purchased at the Technical Support Desk at the University Store on Fifth using other forms of payments.

 

Troubleshooting

I just installed the Pitt Printing Client but did not see the a pop-up screen appear when I attempted to send my print job?

Restart your computer and attempt to send your print job again.

I entered my username and password using the pop-up client but my print job(s) were not displayed when I went to a print station. What steps can I take to troubleshoot this issue?

Make sure you:

  • Enter the correct login credentials in the pop-up client.
  • Note: The client does not verify these.
  • Select the appropriate printer when you send your print jobs:
         If you will print your job at a black and white print station, select Pitt Printing B & W
         If you will print your job at a color print station, select Pitt Printing Color

After installing the software client, Microsoft AntiSpyWare (Microsoft Defender) reports the presence of the“Rivarts.A” Trojan backdoor. Is my computer infected?

No, your computer is not infected with a virus. Microsoft AntiSpyWare mistakes the Pitt Printing client for the ”Rivarts.A” Trojan. Following a virus scan, you can select to ignore this threat for future scans.

I am running a virtual machine on my computer. On which operating system should I install the Pitt Printing software?

To make use of all features, install the version of the Pitt Printing Client on the computer’s primary operating system, not the operating system of the virtual machine. For example, if you have a Macintosh computer with the Parallels software installed to run a Windows virtual machine, you should install the Macintosh version of the Pitt Printing Client on your computer. The Windows virtual machine should be able to share the Macintosh’s ability to send jobs to the Pitt print queue.

Whom do I contact if I have any questions or problems regarding Pitt Printing?

For general questions about Pitt Printing, speak to a Student Computing Lab Monitor in any of the Student Computing Labs. For problems involving issues with the service that are experienced outside the Student Computing Labs, please contact the Technology Help Desk at 412-624-HELP [4357].

What do I do when the printer has a paper jam?

If you are in a Student Computing Lab, ask the Student Computing Lab Monitor for help. If you are at a remote printer location, please contact the Technology Help Desk at 412-624-HELP [4357] for assistance.

What do I do when the printer is out of paper?

If you are in a Student Computing Lab, ask the Student Computing Lab Monitor for help. If you are at a remote printer location,  contact the Technology Help Desk at 412-624-HELP [4357] for assistance.

Note: Canceled jobs will still be deducted from your print allocation. If you would like to receive a refund, you must visit a Student Computing Lab and speak to a Student Computing Lab Monitor or call the Technology Help Desk at 412-624-HELP [4357] within 24 hours.

What do I do when the printer keeps restarting itself?

If you are in a Student Computing Lab, ask the Student Computing Lab Monitor for help. If you are at a remote location, contact the Technology Help Desk at 412-624-HELP [4357] for assistance.