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Skype for Business: Understand Your Voice Options

You have two options when it comes to using audio with Skype for Business (Microsoft Lync): integrated audio or dial-in conferencing.

Integrated Audio (Voice over IP)

Integrated audio uses Voice over IP and your computer's microphone and speakers for the audio portion of a meeting. If you have a headset and microphone, or a Webcam with a built-in microphone and speakers, you will be able to use this feature.

There is no cost for connecting to the audio portion of a meeting or conversation using Voice over IP.

Integrated audio does have its limitations when it comes to scheduling meetings with people outside the University who do not have the Lync client installed.

  • If your meeting participants download and install Lync 2010 Attendee (available for Windows only) in advance of the meeting, they will be able to join the meeting using integrated audio or a regular telephone (if the meeting organizer has a dial-in conference number).
  • If your meeting participants join your meeting using Lync Web App, they will only be able to participate in the audio portion of the meeting if you you provide them with a dial-in conference number (see below).

Dial-in Conferencing

Dial-in conferencing allows you and other meeting participants to join the audio portion of the meeting using a phone (for example, your desk phone). The meeting organizer must have a dial-in conference number for the meeting participants to use this feature.

If you do not have a dial-in conference number for Lync, you can request one online using the Voice Conferencing Request form. Only University of Pittsburgh faculty and staff can request a dial-in conference number.

Dial-in conferencing costs 7 cents per minute, per user. These charges will be billed to the account number specified on the Voice Conferencing Request form.

Benefits of Dial-in Conferencing:

  • It allows meeting participants to join the meeting using a phone rather than a headset and microphone.
  • It also allows people outside Pitt to join your meetings with the Lync Web App, which does not require them to download and install any special software prior to the meeting.
  • It enables people who join your meetings to use the "Call me at:" feature, which allows them to join the audio portion of the meeting by having Lync call them at a phone number they specify.