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Technical Support Desks

Overview

Computing Services and Systems Development (CSSD) operates Technical Support Desks at two campus locations: the University Store on Fifth and Litchfield Towers Lobby. Students, faculty, and staff can stop by during normal business hours to meet with a CSSD technical consultant or call the Help Desk in advance to schedule an appointment.

Consultants at both locations can help students, faculty, and staff connect to Wireless PittNet, configure a smartphone or tablet to receive Pitt email, install Microsoft Office, or change passwords. Consultants at the University Store on Fifth location can also help students remove viruses, connect to Pitt Print stations, install or repair software, and fix or even rebuild operating systems. If repairs on a computer require more time than an in-person appointment allows, students may drop off their computers and pick them up once repairs have been completed.

Students, faculty, and staff may also purchase software titles at the Technical Support Desk at the University Store on Fifth.

The University’s Technical Support Desks were honored by University Business magazine in its spring 2014 “Models of Efficiency” national recognition program, which recognizes innovative approaches for streamlining higher education operations through technology and/or business process improvements.

For more information, visit the technical support page for walk-in locations.