Getting Help at the Pitt IT Drop-In Support Desk

Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt IT operates Drop-In Support to provide hands-on help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources to trouble-shooting a thorny issue, a Technical Consultant can provide the personal support you need.

There are two Drop-In Support locations: in the University Store on Fifth and Cathedral of Learning room G-62.

Available Services

• Device Setup:
  Get help with connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations, or changing passwords.
   
• System Troubleshooting:
  Get help with virus removal, installing software, or repairing software.
   
• Drop-Off Service:
  If an operating system repair is necessary or repairs require more time, drop off your computer and pick it up once the repairs are completed.

Please be sure to bring your device's power cord and Pitt ID with you to Drop-In Support.

*Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly. For personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staff—separate from Pitt IT Drop-In Support.

​The University’s Drop-In Support was recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.