Overview
See below for the most frequently asked questions received by the Technology Help Desk.
Detail
Frequently Asked Questions (FAQ's)
How do I connect my computer in the residence halls?
Students living in the residence halls can connect to MyResNet, a dedicated high-speed Wi-Fi network for streaming music and video, as well as online gaming. Each student can connect up to seven devices.
Why is my computer no longer able to connect to the PittNet Wi-Fi and Wired Networks?
If you are having trouble connecting to PittNet Wi-Fi or a wired network port in a public area (like a classroom or conference room), please refer to this page for details on how to connect. A current University Computing Account is necessary to access the University's network.
What is my University Computing Account username?
You can look up your University Computing Account username by clicking the find people link on www.pitt.edu and searching for yourself.
I forgot my University Computing Account password. What do I do?
If you have set your online security questions, log in to Accounts Management via My Pitt (my.pitt.edu) to change your password. If you have not set your online security questions, you can call the Technology Help Desk at 412-624-HELP (4357), or bring your University ID to a Student Computing Lab to have your password reset.
Should I connect to WIRELESS-PITTNET or GUEST-WIRELESS-PITTNET?
Students, faculty, staff, and sponsored account holders should select WIRELESS-PITTNET. Visitors to the University on official business should select GUEST-WIRELESS-PITTNET.
I recently changed my University Computing Account password and now I can't log into Wireless PittNet in public areas in campus or the wired ResNet connection in my residence hall room. Why?
Check your network settings to determine if your username and password are cached or stored. Edit the settings and update the stored password. Ideally you should not store your password. Please refer to the help documents on our PittNet page or contact the Technology Help Desk for assistance.
- For macOS 10.5 and 10.6, the password is located in the System preferences network > choose Airport or Ethernet as needed > advanced > 802.1x settings.
How do I connect my computer to PittNet Wi-Fi?
Connecting to PittNet Wi-Fi involves a few simple steps.
How do I access my University email?
The easiest way to access your University email is by logging in to Pitt Email (Outlook) via My Pitt (my.pitt.edu). You can also access your Pitt Email using a smartphone, tablet, or email client.
How do I access My Pitt web space?
Your University Computing Account gives you access to space in the Andrew File System (AFS), including space where you can host a personal webpage. You can access your Pitt web space through any SFTP/SCP client. The hostname is linux-ts.it.pitt.edu and your username and password are the same as your University Computing Account username and password.
Can students get Microsoft Office software at no cost?
Yes. Microsoft software, including Office, is available for download from My Pitt via the Software Download Service. A variety of other software titles are also available at no cost.
What are the regular hours and holiday hours for the Student Computing Labs?
Regular lab hours and holiday hours are also posted online. You can view real-time lab availability on the main page of this website or by visiting Pitt Mobile.
How do I view my grades online?
You can view your grades after they have been posted by logging in to PeopleSoft/HighPoint CX via My Pitt (my.pitt.edu).