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Enterprise Relationship Management

Service Overview

An ERM is a relationship management system that collects and shares constituent information across the entire enterprise; in our case, that ‘enterprise’ is the University.

An ERM gives Pitt the ability to expand engagement, enrich connections, and – critically – share information between areas of the University in a managed and synchronized manner.

Project Plan

Last updated on September 30, 2016

The University is currently in the midst of a multi-year project to implement an enterprise relationship management (ERM) system. The first stages of the project have been completed with the decision to purchase and implement the Salesforce cloud-based platform to support Pitt's customer relationship management service.

Identify Project Goals: Completed in January 2016
Formation of the Project Team: Completed in August 2016
Architecture, Plan and Design Specification: In Progress
Identification of Resources and Requisition of Capital Items: In Progress
Testing and Implementation: Not Started
Post Project Analysis and Report: Not Started

Related links

Enterprise Relationship Management

Status

In progress