Phishing Alert: Email Storage Limitation Scam Mimics Pitt Passport Login Page | Information Technology | University of Pittsburgh

Phishing Alert: Email Storage Limitation Scam Mimics Pitt Passport Login Page

Friday, May 18, 2018 - 11:23


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims you have run out of email storage space and must click a link if you want to be able to read and send messages. The link takes visitors to a harmful webpage that mimics a Pitt Passport login page and attempts to collect their username and password. The email appears to originate from a University email address. 

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at


Subject: Termination Notice (Low Quota Warning <user's email address>) 


Dear <user>, 

Your out of storage limit and most of your outgoing mail(s) has been placed on hold. To continue sending and receiving mail(s), Kindly follow the link below to upgrade your mailbox disk free. 

Add additional space  <Link Removed>

Technical_support at
Copyright © 2018 All rights reserved.


The link in the phishing email directs readers to a malicious webpage (shown below) that mimics the Pitt Passport login page.

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.