Update: Verizon Issue Affecting Multifactor Authentication “Call Me” Option; Verizon Recommends Restarting Phones to Resolve. | Information Technology | University of Pittsburgh
!

Update: Verizon Issue Affecting Multifactor Authentication “Call Me” Option; Verizon Recommends Restarting Phones to Resolve.

Friday, April 13, 2018 - 10:17

 

4:15 p.m., Friday, April 13, 2018

Update: The issue affecting the ability to use the “Call Me” authentication option when logging in to Pitt Passport services with multifactor authentication was caused by a network update Verizon distributed on Thursday evening. If you are experiencing problems using the “Call Me” authentication option, Verizon recommends restarting your phone to resolve the issue.  

10:17 a.m., Friday, April 13, 2018

Duo is experiencing an issue with its service that is affecting the ability to use the “Call Me” authentication option when logging in to Pitt Passport services with multifactor authentication. At this time, the issue appears to be affecting iPhone users who are also Verizon subscribers.

Alternate multifactor authentication options, such as push notifications and passcodes, are not affected.

Duo is aware of the issue and working to restore full service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.