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Alerts & Notifications

Closed ticket notice will enhance Technology Help Desk Experience

Friday, September 16, 2016 - 1:00pm

 

In an effort to improve the Help Desk experience, a new ticket closure procedure will be implemented on September 18. An email will be sent for each ticket that is closed, indicating the ticket status and providing a link to a short satisfaction survey. The survey also includes a way to provide feedback for any CSSD service.

If you have questions about this announcement, please contact the Technology Help Desk, 412-624-HELP [4357].

Update: Issue Affecting Access to PRISM Resolved

Thursday, September 15, 2016 - 9:13am

 

3:52 p.m., Thursday, Sept. 16, 2016

The issue that affected the ability of University students, faculty, and staff to access the PRISM system earlier today has been resolved.

9:13 a.m., Thursday, Sept. 16, 2016

September Microsoft Security Bulletins

Tuesday, September 13, 2016 - 3:47pm

 

Microsoft Corporation has announced three new critical security vulnerabilities affecting Microsoft Internet Explorer, Microsoft Edge, and Microsoft Exchange Server. CSSD recommends that users immediately identify and install the security updates necessary to repair these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible.

UPMC Network Issue Affecting Access to eBenefits Site

Saturday, September 10, 2016 - 9:45pm

 

UPMC is experiencing an issue with its network that is affecting the ability of individuals to access the eBenefits site. UPMC is aware of the issue and is working to resolve it. We are in contact with UPMC and will post updates as they become available.

UPMC Network Issue Resolved

Saturday, September 10, 2016 - 12:17pm

 

1:00 p.m., Saturday, Sept.10

UPMC has resolved their network issue that affected access to the eBenefits site earlier today.

 

12:17 p.m., Saturday, Sept.10

UPMC is experiencing an issue with its network that is affecting the ability of individuals to access the eBenefits site. UPMC is aware of the issue and is working to resolve it. We are in contact with UPMC and will post updates as they become available.

Update: Vendor Issue Affecting Network Service Resolved

Friday, September 9, 2016 - 1:18pm

 

3:00 p.m., Friday, Sept. 9, 2016

The vendor issue that affected wired and wireless network service in several buildings on the Pittsburgh campus earlier this afternoon has been resolved. Network services have been restored.

1:18 p.m., Friday, Sept. 9, 2016

A vendor issue is affecting wired and wireless network service in several buildings on the Pittsburgh campus. The vendor is aware of their issue and is working to restore service as quickly as possible. Updates will be posted as they become available.

Vendor Issue Affecting Network Service in Several Buildings

Thursday, September 8, 2016 - 2:20pm

 

A vendor issue is affecting wired and wireless network service in several buildings on the Pittsburgh campus, including the William Pitt Union, Sutherland Hall, Litchfield Towers A, B, and C, David Lawrence Hall, Bruce Hall, the University Store on Fifth, and Hillman Library. The vendor is working to resolve their issue and restore service as quickly as possible. Updates will be posted as they become available.

WordPress Releases Critical Security Update

Thursday, September 8, 2016 - 11:00am

 

What is the WordPress Security Update?

WordPress is open-source content management software that is used to manage and publish Web sites. WordPress has announced a critical security update for all previous versions and strongly encourages all WordPress users to update their sites immediately. This release addresses two vulnerabilities. Exploitation of these vulnerabilities could allow a remote attacker to take control of an affected system. Versions of WordPress 4.6 and prior are vulnerable.

What is Pitt doing?

Vendor issue briefly affected network service

Tuesday, September 6, 2016 - 4:47pm

 

A vendor issue that briefly affected network service earlier this afternoon in several buildings on the Pittsburgh campus has been resolved.

Network Maintenance to Affect Chevron and Eberly on 9/17

Friday, September 2, 2016 - 4:34pm

 

Scheduled maintenance will affect wired and wireless network service and telecommunications service in Chevron Science Center and Eberly Hall during the standard downtime period on September 17. Network and voice service will be unavailable from 11:00 p.m. on Saturday, September 17 until 3:00 a.m. on Sunday, September 18 while work is completed.

Although maintenance is scheduled to last until 3:00 a.m., service will be restored earlier if work is completed ahead of schedule. This maintenance is necessary to enhance the stability and reliability of the network. 

Routine Downtime Maintenance on Sept. 10 to Affect Voice Service in Several Buildings

Friday, September 2, 2016 - 3:39pm

 

Maintenance on the University’s telecommunications system during the standard downtime period on September 10 will affect telephone service for approximately 300 individuals in Scaife Hall, Crabtree Hall, Parran Hall, Salk Hall, and the Petersen Events Center. Maintenance will take place from approximately 11:00 p.m. on Saturday, September 10 through 3:00 a.m. on Sunday, September 11.

Phishing Alert: "IT Desk" Scam

Wednesday, August 31, 2016 - 1:43pm

 

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims your email account will be removed due to "congestion" unless you click a link to confirm it. The link directs readers to a harmful Web page that attempts to collect their username and password. The email scam usually originates from a University email address.

Update: Issue Affecting Network Service Resolved

Tuesday, August 30, 2016 - 1:11pm

 

1:48 p.m., August 30, 2016

The issue that affected wired and wireless network service in several Pittsburgh campus buildings earlier this afternoon has been resolved. All network services have been restored.

1:11 p.m., August 30, 2016