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Students: My Pitt Email is Here!

University of Pittsburgh students have access to My Pitt Email, a cloud-based email service provided through Exchange Online, a component of Microsoft’s Office 365 platform.

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Faculty and Staff: University Email Upgrade is Underway

The University's email service is being upgraded for all faculty and staff. The new email service is called My Pitt Email.

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Faculty and Staff: My Pitt Email Update

A new University Spam and Virus Email Filter service has been installed as part of the initial phase of the My Pitt Email migration.

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Microsoft Software for Students is Now Downloadable!

Check out all the great Microsoft titles at My Pitt!

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University Times/CSSD Technology Corner

Check out the latest Technology Corner column in the University Times. This month's column from CIO Jinx Walton is entitled "Working to Advance the University's Mission."

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They're coming!

Pitt is one of 4 universities to test micro-vehicles using Internet2 technologies. 

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My Pitt Email Upgrade Rescheduled for July 25-27

The upgrade of the University's email service has been rescheduled to allow faculty and staff additional time to set their email preferences.

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Welcome back, Students!

Get walk-in technical support during Arrival Survival! 

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Faculty and Staff: An Enhanced Email Service Arrives this Summer

Take five minutes right now to set your email preferences so you are ready for the upgrade.

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Congratulations to Our 20,000th User of pitt.box.com!

On May 30, Pitt sophmore Ashwin Iyer became the 20,000th person to use pitt.box.com. In recognition of this milestone, we presented Ashwin with an ASUS Transformer Book 10-inch tablet.

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Students: A Brand New Email Experience is Coming to Pitt this Summer!

Enjoy 50 GB of cloud storage, online calendaring, an enhanced web interface, and much more.

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Avoiding Tech Support Phone Scams

Learn how to spot---and avoid---an increasingly popular type of phone scam.

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Microsoft Software for Students is Now Downloadable!

Check out all the great Microsoft titles at My Pitt!

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Update: Microsoft Releases Special Security Update to Address Recently Discovered Vulnerability in Internet Explorer.

Microsoft has released a special security patch to correct the vulnerability.

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What You Need to Know About the Heartbleed Vulnerability

What does it mean and how does it affect Pitt?

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CourseWeb Upgrade Will Bring New Features, Simplified Navigation, and an Enhanced Interface

The enhanced application will be available on May 5, 2014.

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Students: Printing from off-campus is now easier than ever!

Print from any Internet connection to self-service printers.

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SOLD OUT: See Apple Co-Founder Steve Wozniak Speak at Pitt on April 2!

A limited number of tickets are available at no cost beginning February 21.

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Maintenance Period Extended to Complete the My Pitt Email Upgrade

The upgrade of the University's email service has been extended.

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Windows XP Support Has Ended

Microsoft ended support for its Windows XP operating system on April 8, 2014. Keep your computer safe. Upgrade now.

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Cloud Storage Space on pitt.box.com Doubles to 50 GB!

Tons of storage space plus great collaboration tools make pitt.box.com the perfect place for your files.

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Reminder: Read Green and keep your mailbox clean!

Read Green delivers many University paper-based mailings electronically - right to the University email of faculty and staff members.

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Windows 8.1 Now Available to University Departments

Windows 8.1, an upgrade to Microsoft's Windows 8 operating system, is now available to departments through the University's software distribution program.

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You Have Something Everyone Wants

Your password. Never share your password with anyone, for any reason. Click below to learn more about safe computing during Cyber Security Awareness Month.

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Microsoft Lync Upgrade to Feature Lync/Skype Integration and Enhanced Web App

Connect with Skype users and collaborate more easily with the latest version of Lync.

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BOO! Don't Miss Our Cyber Security Scarehouse and Costume Contest

Join us in the WPU Assembly Room on Oct. 29 for a scary good time. We're also holding our first-ever costume contest. You could win a Microsoft Surface RT tablet!

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Be sure to enter our Cyber Security Scarehouse Costume Contest!

Choose your tech-themed costume, snap a pic, and post it using #cssdcostume. You could win a Microsoft Surface RT tablet!  

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Use Your Own Laptop or Tablet in the Computing Labs!

Just grab a counter and pull up a stool. 

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Mobile Device Need a Boost? No Problem!

Courtesy charging stations are available in all CSSD computing labs, plus our walk-in support locations in the University Store on Fifth and Towers Lobby.

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Watch Online Technology Training Videos that Really Work

Update your skills. Learn something new. Find the answer. CSSD is pleased to provide online technology training for students, faculty, and staff at lynda.pitt.edu.


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Have a Tech Question? Stop by the University Store on Fifth for Walk-in Support!

CSSD's student support team now offers walk-in tech support at the University Store on Fifth (formerly the Book Center).

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Don't Miss the Grand Reopening of Our Alumni Hall Computing Lab Thursday!

Check out the collaborative team rooms, mobile computing counters, and other great features. You could win one of two Microsoft Surface RT tablets.

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9th Annual Love Your Computer Kickoff Event

Come and learn about all the great technology services you have at Pitt! 

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Welcome back, Students!

Get walk-in technical support and free Microsoft software!

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Windows XP Support Ends in April 2014. Stay Safe. Upgrade Now.

Microsoft will end support for its Windows XP operating system in April 2014. Keep your computer safe and upgrade to a newer version of Windows today.

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Office 2013 Now Available. Students Can Pick Up a Copy at No Cost.

Office 2013 is now available to students, faculty, and staff through the University's software distribution program.

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New Phishing Scam Asks You to Verify Your Webmail Account on Fake Pitt Web site

CSSD is responding to an email phishing scam that asks recipients to verify their Webmail account by clicking a link to a fake Pitt Web site.

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25 GB of Cloud Storage + Simple Online Collaboration

Pitt has partnered with Box to provide safe cloud storage and a simple way to invite others to collaborate with you online. 

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Faculty & Staff: Read Green and Win!

Now's a great time to get on board and Read Green. In honor of Earth Week, we're holding daily prize drawings for all Read Green subscribers. Winners receive a gift certificate to the University Book Center!

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Microsoft Lync combines Web conferencing, desktop sharing, chat, video, and voice into one powerful collaboration tool.

Microsoft Lync makes it easy to meet and collaborate with anyone online.

 

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Spring into IT!

Students: Don't miss CSSD's Spring Technology Fair today from 10 a.m. - 3 p.m. in the Towers Lobby.

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Make Your Smartphone Smarter: Browse these Useful and Clever Apps

Browse a few of these popular apps for Apple mobile devices. You might find a gem or two.

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Password Changes Now Required Twice per Year for Students, Faculty, and Staff

Beginning in February, you will be required to change your University Computing Account password twice per year at My Pitt (my.pitt.edu).

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EZProxy Provides New Way to Access Online Library Journals from Off Campus

Access online journals and other University library resources while off campus.

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Windows 8 Now Available. Students: Get It Free!

Windows 8 is now available to students, faculty, and staff through University Licensing Programs.

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Distribution of Microsoft Windows 8 through University Licensing Programs Delayed

CSSD has delayed distribution of Microsoft Windows 8 through University Licensing Programs until full testing is complete.

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Securing your Smartphone

Your phone isn’t smart enough to secure itself. Help it out by taking a few simple steps.

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Check Out Software to Use While You Are Offline

You know you can download free software online. But did you know you can also check out that software and use it while you are offline?

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We’re Updating the Way You Connect to Enterprise Exchange Email

You won't notice a difference. And you don't need to do a thing. But this simple change will make more efficient use of University resources and reduce costs.

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Keep your technology updated.

Learn how to automatically install the latest security updates for your computer as soon as they become available. 

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Thanks for Loving Your Computer!

Eighth annual Love Your Computer event = Success!

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Don’t take the bait.

Learn how to spot an email scam.

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8th annual Love Your Computer event

Mark your calendar and plan to join us for a mix of fun and informative activities at the eighth annual Love Your Computer event!

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Choose a good password.

Create strong, easy-to-remember passwords and manage them securely.

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Need a little help managing your passwords? Try KeePass.

KeePass makes it easy to securely manage all the different passwords you use every day.

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Enhance Your Department's Digital Signage

Enterprise Digital Signage software makes it easy for your department to create great looking signs that can display almost any type of content.

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Print from anywhere to even more locations across campus

Now you can print from anywhere to even more locations across campus!

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Reminder: PittNet Has Evolved. Have You Updated Your Wireless PittNet Settings?

We've enhanced Wireless PittNet and added a great new feature. If you haven't yet done so, update your Wireless PittNet settings now.

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Students: Get Arrival Survival Tech Help!

Everything you need to know to get started computing at Pitt is in one convenient location.

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Make yourself @ home with eduroam

Use your Pitt email address and password to get secure wireless Internet access at 2,000 institutions worldwide!

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Don’t miss a call while you’re away from your desk

Faculty and staff: Answer calls to your office phone using your mobile phone with SendToMobile, now available on all Pitt campuses!

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PittNet Has Evolved. Have You Updated Your Wireless PittNet Settings?

We've enhanced Wireless PittNet and added a great new feature. If you haven't yet done so, update your Wireless PittNet settings now.

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Work Smarter and Be an Office Hero with Our Microsoft Outlook Workshop

Learn how to use Outlook to its full potential with this free Faculty & Staff Development Workshop.

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Free Web Conferencing for Faculty and Staff

The University of Pittsburgh is providing free Web conferencing to help faculty and staff support our students.

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Apple Desktop Apps Available to University Departments

Departments can now purchase Apple apps for their desktop computers at significant savings.

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Great Apps for Your Apple Mobile Device

Software Distribution Services now offers apps for your Apple mobile device.

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Better searches. Faster downloads. More software titles.

Check out the new and improved Software Download Service today!

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University Departmental Listings Now Online at find.pitt.edu

As part of the University's ongoing green initiatives, the Pitt departmental phone listings are now available online as a PDF file at find.pitt.edu.

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Don’t Wait. Change Your Password Today at My Pitt.

Still seeing a yellow reminder box at the top of the page after you log in to My Pitt? Here's what you need to do.

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Reminder: Student Password Changes Required in January 2012

To enhance security and protect your data, students will be prompted at My Pitt when it's time to change their University Computing Account password. Password changes will be required in January 2012.

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Modem Pool Service to be Retired on January 31, 2012

CSSD will retire the University's modem pool service on January 31, 2012.

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WANTED: Identity Thief

Watch a classic identity thief to see how this crime has evolved.

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WANTED: Laptop Bandit

Beware of this seemingly cute and cuddly criminal! Watch him in action.

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WANTED: Phishing Scammer

Watch film of the world's first email phishing scam!

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Students: Help Yourself to Self-Service Printing

Now you can print from anywhere to even more locations across campus!

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SSL Certificates for Web Servers Now Available Without Cost to University Departments

CSSD is pleased to announce that it is now providing SSL certificates for Web servers without cost to University departments.

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Access to EDUCAUSE Resources Now Available with Pitt Username and Password

You can now access online resources made available by EDUCAUSE using your University Computing Account username and password.

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PeopleSoft Technical Upgrade Requires Users to Clear Web Browsing History Before Logging In for First Time

The technical upgrade applied to the PeopleSoft Student Information system this past weekend requires all users to clear their web browsing history before logging in to the system for the first time.

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Web Conferencing Has Been Upgraded!

The latest version of the University's Web Conferencing service includes some great new features.

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Students: Password Changes are Now Required

To enhance security and protect your data, students will be prompted at My Pitt  when it's time to change their University Computing Account password.

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New Online Forms Make Scheduling Video Conferences Easier

Our new online forms simplify the process of certifying your department's video conferencing equipment and scheduling conferences.

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Cell Phone Recycling Program Now Permanent

You can now drop off your old cell phone and accessories at recycling locations across campus - year round!

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New Features of Microsoft Internet Explorer 9 May Not Work with Some Services

Microsoft's new Internet Explorer 9 Web browser includes features that may not work with some services and Web sites. Activating the "compatibility view" option should resolve most issues.

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Student Technology Survey

Students: Fill out our technology survey - you could win an iPod Touch!

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Faculty & Staff Technology Surveys

Faculty and Staff Members:  We want to hear from you!

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Improved Service Forms and Phone & Conferencing Web Pages Available

CSSD has released three new online service forms and launched a new Phones and Conferencing section on its Web site to simplify the process of requesting telephone, data, and conferencing services.

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Blackberry Enterprise Email Server Upgrade

An upgrade to the University's BlackBerry Enterprise servers will bring some helpful new features to BlackBerry users in University departments. 

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Subscribe to ENS via Text Message!

Now you can also subscribe to the University's Emergency Notification Service with a quick text message.

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Pitt Text Message Updates

Communicate info, activities, and events through text messages and email. The messages you send can even be posted to your Twitter and Facebook page automatically!

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Microsoft Office for Mac 2011 Now Available

Microsoft Office for Mac 2011 is now available to students, faculty, and staff through the University's Software Distribution Services program.

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Attend Web Conferences with your iDevice!

Faculty and staff: Attend Web Conferences with your iPhone, iTouch, or iPad. Meeting Center now supports all three devices.

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New Video Bridging Service Available

CSSD is pleased to offer a Video Bridging service that allows faculty and staff to hold multi-point video conferences over the University's network (PittNet).

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A Faster Way to Connect to the Secure Remote Access Service is Now Available

The Secure Remote Access service now provides an easier and faster way to access restricted University Web resources while off campus or while using Wireless PittNet.

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Usenet Service to be Retired on January 1, 2011

CSSD will be retiring the University's Usenet Service on January 1, 2011.

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New High-Performance Computer Cluster Available to Researchers

A new high-performance computer cluster made up of 40 computers will help University researchers solve bigger problems more quickly.

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University-wide Cost Savings on Cellular Call-plans and Devices

The University has negotiated new agreements with its cellular service providers that will result in significant annual cost savings.

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October is Cybersecurity Awareness Month

Each week we'll focus on a new topic. This week, learn more about the risks of illegal file sharing.

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What’s New @ Pitt Mobile?

A lot. Check available washers and dryers in Litchfield Towers.  View campus shuttle schedules. Get more dining info. It's all at your fingertips at m.pitt.edu.

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Self-Service Printing Has Expanded

Students: You can now send print jobs to any campus computing lab from any location, even email kiosks. And Self-Service Printing is now available for Windows 64-bit computers, too!

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Students – Provide your Emergency Contact Information

Make sure you enter your emergency contact information at My Pitt (my.pitt.edu).

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My Pitt is Here!

My Pitt, the new version of the my.pitt.edu Web portal, has arrived. Take an online tour of My Pitt or learn more below.

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Weekly Voice Mail Broadcast Messages to be Discontinued

The University of Pittsburgh will no longer deliver weekly broadcast messages to faculty and staff voice mail users as of August 31, 2010.

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Chat Live with the Technology Help Desk!

Need help? You can now chat online with an analyst from our Technology Help Desk.

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Check Computing Lab Availability on Your Mobile Device!

Find out which labs have available computers before you get there.

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Try Web Conferencing Free for 30 Days!

Faculty and staff: Meet with anyone, at any time, from any location. Try Web Conferencing free for 30 days, or attend a live demo to learn more.

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Oakland Campus Telephone Maintenance Work Scheduled During Summer Months

CSSD will be upgrading and replacing telephone service equipment in Oakland campus buildings this summer. There may be very brief periods in which individual telephone lines do not have a dial tone. Calls already in progress will not be interrupted. Work will be performed outside normal University business hours.

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Access Pitt on Your Mobile Device!

Get essential Pitt information and services anytime, anywhere on your mobile device at m.pitt.edu

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Four Easy Ways to Get the Latest IT News and Alerts from CSSD

Get the latest technology news and alerts from CSSD delivered right to your phone or computer!

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Which Labs Have Open Computers? Send a Text Message to Find Out!

With Lab Line, you can find out which lab has available Windows, Mac, or Linux computers before you get there. Just call or text to get real-time computer availability for any lab.

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Access to NIH Resources Now Available with Pitt Username and Password

You can now access online resources from the National Institutes of Health (NIH) using your University Computing Account username and password.

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Recycle Your Old Cell Phones!

From April 22 to June 5 you can drop off your old cell phone and accessories at recycling locations across campus!

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Email Attachments: Best Practices and Tips

Get your message across even more effectively with a quick review of our best practices for sending email attachments.

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Join us for a Web Conferencing Roundtable!

Faculty and staff: Learn about the powerful sharing features of the Web Conferencing service during an information educational event on Tuesday, May 11 from 2:00 - 3:00 p.m. Register online >

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University of Pittsburgh Joins InCommon Federation

The University of Pittsburgh's membership in the InCommon Federation will enable students, faculty, and staff to use their University Computing Account username and password to access online resources at the National Institutes of Health (NIH) and other participating organizations.

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Security Alert: Fraudulent Email Messages Sent to University Users Are Attempts to Steal Usernames and Passwords

Feb. 9, 2010----CSSD continues to receive reports that spammers are sending messages to University email addresses to persuade users to give the sender their username and password. These messages are not legitimate and neither the University nor any legitimate service provider will ever ask users to divulge their passwords. Passwords and sensitive personal information should never be sent to anyone in an email message.

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Microsoft Releases Special Security Update for Internet Explorer. Immediate Action Required.

Jan. 22, 2010---Microsoft has released a special security update to correct a critical vulnerability affecting Microsoft Internet Explorer. Use the Pitt Software Update Service to obtain the update and subscribe to our RSS feeds to ensure you receive CSSD's security alerts.

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Protecting Your Computer from Malicious Web Sites and PDF Files

Over the past few weeks there have been a number of reports of computers being compromised by downloading malicious PDF-format files when users visit unfamiliar web sites or click links on compromised web sites. Learn how to protect your computer.

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Follow CSSD on Twitter!

Want to get the latest IT news and announcements along with helpful tech tips and tricks? Follow PittCSSD on Twitter! 

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Reminder: Check the Permissions on Your AFS Directories

If you store files on the Andrew File System (AFS), remember to check the permissions on your directories to ensure that you have restricted the permissions on all directories that you want to keep private. 

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Listen to Your Voice Mail from Your Email!

With the Voice Mail to Email service, faculty and staff at the Pittsburgh campus can have their voice mail messages delivered right to their University email Inbox. You can request the service online.

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CSSD Director Named 2010 Computerworld Premier 100 Award Honoree

Computerworld magazine has named CSSD Director Jinx Walton one of its 2010 Premier 100 IT Leaders.

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VMS Timesharing Service to be Retired on December 31, 2009

CSSD will retire the University's VMS Timesharing Service (vms.cis.pitt.edu) on December 31, 2009. Extremely low utilization, readily available alternatives, and the age of the hardware and software have led to the retirement of this service.

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Microsoft Windows 7 Now Available Through University Licensing Programs

CSSD has completed testing of Microsoft's Windows 7 operating system to determine its compatibility with University software products, enterprise services, and enterprise systems. Windows 7 is now available through Software Distribution Services.

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Voice Mail Replacement for 4-0001 and 4-0002 Users Scheduled for November 7, 2009

The University is replacing the 4-0001 and 4-0002 voice mail systems at the Pittsburgh campus on Saturday, November 7, 2009 with state-of-the-art technology that will enable some powerful new messaging features in the near future.

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Web Conferencing is Here!

Web conferencing is the newest, easiest, most convenient, and cost-effective way for faculty and staff to hold meetings at Pitt.

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Update Your IMAP Email Client by November 1, 2009

In June, CSSD announced the implementation of Authenticated SMTP  to provide enhanced security and make it easier to send IMAP email messages from off-campus locations.  IMAP users who have not begun using this service, must update their email client settings by November 1, 2009.  Please refer to the help sheet Configure IMAP Email Clients to Enable SMTP Authentication for instructions on updating your email client settings.  Note: This action will also remove the plus sign (+) that is automatically appended to your email address when you send a message.  This is important if you post to restricted mailing lists or use digital certificates-see information below.

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Security Alert: Fraudulent Email Messages Sent to University Users Are Attempts to Steal Usernames and Passwords.

Feb. 9, 2010----CSSD continues to receive reports that spammers are sending messages to University email addresses to persuade users to give the sender their username and password. These messages are not legitimate and neither the University nor any legitimate service provider will ever ask users to divulge their passwords. Passwords and sensitive personal information should never be sent to anyone in an email message.

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Emergency Notification Service

Our Emergency Notification Service sends out voice and text messages as deemed appropriate in the event of an emergency.

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Emergency Voice Mail Replacement for 3-1300 Users Scheduled for October 24, 2009

An emergency voice mail replacement for 3-1300 users is scheduled for Saturday, October 24, 2009.  The replacement was originally planned for November 8, but unfortunately escalating problems and failures of the existing system require that we upgrade immediately.

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Postini Service Problems Cause of University Email Delivery Delays

Postini, the service provider for the University's Email Spam and Virus Service, announced on October 14 that problems with its service were the cause of delayed delivery of email messages to its U.S. customers, including the University. These problems were intermittent in nature, but led to a backlog in the delivery of email messages for up to several hours.

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See What’s New at my.pitt.edu!

We listened to your feedback and used your suggestions to make my.pitt.edu even better. Now it's easier than ever to use Webmail and access the information you use most at Pitt.

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CSSD Technology Solutions Earn Computerworld Honors

Two information technology solutions developed by CSSD- the Emergency Notification System (ENS) and the Application Virtualization for Effective Software Delivery project-have been awarded 2009 Laureates from the Computerworld Honors Program.

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Update Your Email Client Settings to Use New IMAP Enhancements

You can now send messages from off-campus locations with email clients like Mozilla Thunderbird without using the Secure Remote Access service. Update your settings today!

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Print to the Labs from Anywhere!

Students can send print jobs to self-service print stations located in five campus computing labs: Cathedral of Learning, David Lawrence Hall, Hillman Library, Posvar Hall, and Sutherland Hall.

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Secure Your Data

The Secure Your Data community at my.pitt.edu provides faculty, staff, and University units with the necessary security controls to protect their computing resources and sensitive information.

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Explore Our New Web Site

CSSD's new Information Technology Web site makes it easier than ever to find the answers to your technology-related questions. Learn more about some of the site's great new features.

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IMAP Hardware and Software Upgrade Scheduled May 29 to June 1, 2009

The hardware and software for the University's IMAP email system is being upgraded to enhance performance and ensure the continued reliability of the system. The upgrade will begin at 6:00 PM on Friday, May 29, and will be complete by 7:00 AM on Monday, June 1.

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UNIX Timesharing Service Security Enhancement

CSSD is enhancing the security of the University's UNIX Timesharing Service on April 5, 2009. As of this date, all UNIX Timesharing Service must connect to the service with SSH (secure shell) or SFTP (secure file transfer protocol).

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Electrical Power Outage Cause of Network Service Interruption in Victoria Hall

Wednesday, December 3, 2008 10:15 a.m

An electrical power outage in Victoria Hall has resulted in a network service interruption to users on the third and fourth floors of the building. Facilities Management is unable to provide a time frame for restoration of electrical service at this time. CSSD network engineers will restore service to the affected areas as soon as Facilities Management restores power to the area.

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Maintenance Scheduled for AFS File System - Access to Personal and Some Departmental Websites and UNIX Timesharing Service to be Affected

11:00 p.m. Saturday, November 29 to 7:00 a.m. Sunday, November 30

CSSD has scheduled routine maintenance for the AFS file system during the normal system maintenance period (11:00 p.m. Saturday to 7:00 a.m. Sunday) on November 29-30. During this time users may not be able to access allocated disk space on the UNIX Timesharing System.

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Sprint Network Problem Affecting Access to Internet Sites Resolved

Monday, November 24, 2008 7:30 p.m.

Sprint has confirmed that the problem on its network affecting the ability of University users to access some Internet sites has been resolved.

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Problem on Sprint Network Affecting Access to Some Internet Sites

Monday, November 24, 2008 4:20 p.m.

A problem with the Sprint telecommunications network is affecting the ability of users to access some Internet sites. No time frame for restoration of service is currently available. CSSD is working with the Pittsburgh Supercomputing Center and Sprint to identify the cause of the problem and restore full service as quickly as possible.

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Extended Maintenance Period Scheduled for PeopleSoft Student Information System

9:00 p.m. Saturday, November 22, 2008 to 7:00 a.m. Sunday, November 23

An extended outage has been scheduled for the Student Information (PeopleSoft) System. The Student Information System will be unavailable beginning at 9:00 p.m. on Saturday, November 22 through 7:00 p.m. on Sunday, November 23. This upgrade is necessary to maintain the stability and reliability of the Student Information System. The system will be made available as soon as all work has been completed.

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Problem with Access to AFS File Storage Space Resolved

Tuesday, November 18, 2008 5:10 p.m.

A problem that occurred at 3:20 p.m. today with the University’s AFS file storage space has been resolved. This problem caused delays logging into the UNIX Timesharing Service and also affected the ability of users to access some departmental and individual websites located in AFS storage space. The problem was resolved when the affected AFS file servers were restarted.

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Network Service Restored to Victoria Hall

Monday, November 17, 2008 12:00 p.m.

Network service to the third and fourth floors of Victoria Hall was interrupted by an electrical power outage that occurred at 10:45 a.m. today. Facilities management resolved the electrical power outage and network service has been restored.

 

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CSSD to Apply Critical Security Patches to Windows Enterprise Servers

Thursday, October 23, 2008

CSSD is taking immediate steps to apply critical Windows security patches released by Microsoft today to servers supporting University enterprise services. CSSD staff will be applying these patches throughout the evening and nighttime hours. Some brief service interruptions may occur as the patches are applied and servers are restarted. CSSD generally applies software updates during the normal system maintenance period, but is taking this action in response to advice received from Microsoft to apply the new security patches as quickly as possible on all affected Windows servers.

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Spam Filtering Activated for All University Email Addresses

Friday, October 10, 2008

Effective October 12, 2008, the Spam and Virus Filtering Service will be activated for all University email addresses for which spam filtering was not previously activated.

 

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Problem Affecting Centrex Voice Mail Resolved

Saturday, Sept. 27, 2008

The problem with Verizon telephone lines connecting to the Centrex voice mail system has been resolved. On-campus University voice mail system users were not affected by this problem.

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System Alert: Problem Affects Centrex Voice Mail

 

Thursday, September 25, 2008 

A problem with Verizon telephone lines connecting to the Centrex voice mail system is being resolved, however some lines are still affected. For those users still experiencing problems, the following steps are workarounds until the problem is resolved.

Retrieving messages from Centex Voice Mail:

After dialing 3-1300, if you hear the greeting: "Your call is being answered by Audix. The person you called is not available...", you should press *R. This will take you to the normal greeting and permit you to retrieve your messages.

Leaving a Voice Mail Message for a Centrex User:

If you hear the message: "Your call is being answered by Audix. The person you called in not available. To leave a message use touchtone to re-enter the number you called....", you should enter the last 5 digits of the number followed by the # sign. You will then hear the normal pre-recorded personal greeting and be able to leave a message.

On-campus University voice mail system users are not affected by this problem. Please contact the Technology Help Desk at 412 624-HELP [4357] for additional information, if needed.

 

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Problem Affecting Access to CourseWeb Resolved

Wednesday, September 24, 2008

The problem that affected the ability of users to log into the CourseWeb online learning system (courseweb.pitt.edu) has been resolved.

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Verizon Problem Affects Centrex Voice Mail

Wednesday, September 24, 2008

A problem has occurred with Verizon telephone lines connecting Pittsburgh Campus Centrex telephone service users to the Centrex voice mail system accessed by dialing 3-1300. Off-campus users with Centrex service are currently unable to access or receive voice mail messages. On-campus University voice mail system users are not affected by this problem. Please contact the Technology Help Desk at 412 624-HELP [4357] for additional information, if needed.

 

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Problem Affecting Access to CourseWeb Online Learning System

Wednesday, September 24, 2008

A problem is occurring that is affecting the ability of users to log into the Courseweb online learning system (courseweb.pitt.edu) both directly and through the my.pitt.edu Web portal. CSSD is working to resolving the problem as quickly as possible. Please contact the Technology Help Desk at 412 624-HELP [4357] for additional information, if needed.

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Scheduled Telephone System Maintenance

Thursday, September 18, 2008

Maintenance on the University telephone system is scheduled for Sunday, Sept 21st. Campus phones in Oakland could be affected by intermittent service outages for a 10-15 minute period beginning at 4:30 AM. During that period the University Public Safety Building will not be affected and can be reached by cell phone or from any non-University phone by dialing 412.624.2121.

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Problem Affecting Availability of Network Connection to Titusville Campus Resolved.

Friday, August 29, 2008, 4:20 p.m.

The problem that resulted in the unavailability of the network link providing connectivity to the Titusville Campus has been resolved.

 

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Verizon Circuit Problem Results in Unavailability of Network Connection to Titusville Campus.

Friday, August 29, 2008, 11:30 a.m.

A problem with Verizon's circuit has resulted in the unavailability of the network link providing connectivity to the Titusville Campus. Verizon is investigating to determine the cause of the problem and restore service as quickly as possible.

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Network Service Restored to Several Lower Campus Buildings

Thursday, August 21, 2008, 11:00 a.m.

Network service to the School of Information Science and Clapp, Crawford, Alumni, and Ruskin Halls was interrupted by an electrical power outage that occurred at 9:40 a.m. today. CSSD network engineers restored service as quickly as possible after the electrical service outage was resolved.

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Update: Problem Affecting Access to PittPAY through my.pitt.edu Web portal Resolved

Friday, August 15, 2008, 11:55 a.m.

The problem with PittPAY has been resolved. Students and parents can now access PittPAY as usual.

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Problem Affecting Access to PittPAY through my.pitt.edu Web portal

Friday, August 15, 2008, 8:55 a.m.

A problem is currently affecting access to PittPAY through the my.pitt.edu Web portal. CSSD is working to resolve the issue and restore access as quickly as possible.

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Update: Verizon Network Service Outage Affecting Connectivity Between Greensburg and Pittsburgh Campuses Resolved

Thursday, August 14, 2008

The service outage affecting network connectivity to and from the Greensburg campus has been resolved.

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Verizon Network Service Outage Affecting Connectivity Between Greensburg and Pittsburgh Campuses

Thursday, August 14, 2008

Verizon has confirmed an outage involving its data network circuits. This outage has resulted in loss of network connectivity to and from the Greensburg campus. Only communications to and from these campuses are affected. Verizon has confirmed that it is working to restore service, but has not given a time frame for restoration of service. Updates will be posted as information becomes available.

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Scheduled Maintenance to Affect Accounts Management and Emergency Notification Systems During Upcoming Normal System Maintenance Period

11:00 p.m. Saturday, August 9 to 3:00 a.m. Sunday, August 10, 2008

Maintenance has been scheduled for the University Central Directory Service beginning at 11:00 p.m. Saturday, August 9. The Accounts Management (accounts.pitt.edu) and Panther Central ID systems will not be available during this time. Users will not be able to sign up for, or make changes to information in the Emergency Notification Service during this time as well. (Please note that the University will be able to deliver emergency notifications to registered users while the work takes place.)

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