Phone Lines and Other Telephone Services

The following phone lines and features are available to faculty and staff:

Phone Lines

  • On-Campus Phone Line

    Request a phone line and number for on-campus use.

  • Off-Campus Business Line

    This category of phone lines can be used for special needs, including fax machines, automated monitoring of building environmental conditions, and elevator phones. Business lines are also provided for some off-campus locations that do not have access to the University's PBX telephone service and require business telephones.

  • Fax/ Pager Line

    CSSD provides the phone numbers and any needed cabling for pagers, fax machines, and overhead paging systems. However, obtain equipment for these services through the University's Purchasing office.

On-Request Telephone Features

  • Authorization Codes

    Enables individuals to make calls to any location from phones with calling restrictions. These calls are chargeable to your department.

  • Automated Call Distribution (ACD)

    This service is used for high-volume call applications such as a customer support center. Calls are automatically routed to individuals based on customized rules to create an efficient call management environment. Real-time and historical activity reporting is available. CSSD will consult with your department to determine how this feature can benefit you.

  • Automated Attendant

    Common in most customer-service applications, this feature provides a touch-tone menu to help efficiently route calls. The customer then is connected to the person who can most effectively address his/her needs. CSSD will consult with your department to determine how this feature can benefit you.

  • Busy Indicator

    This service tells you at a glance if another person is currently using his or her phone. An indicator light turns on when the individual is using their phone. The indicator light turns off when the individual hangs up. This feature can be especially helpful for administrative staff.

  • Call Pickup

    Call Pickup helps to ensure that incoming calls are answered quickly. This feature allows a person to immediately answer another person's ringing phone.

  • Calling Restrictions

    Departments are charged for off-campus calls. To control departmental costs, phones can be restricted to allow calls to limited specific restriction levels:

  • Campus only
  • Local areas codes (most of 412/724/878)
  • Pennsylvania area codes
  • All United States area codes
  • International locations
  • With Authorization Codes departments permit select individuals to override calling restrictions and place calls dial to numbers in selected levels
  • Conference Room Service

    CSSD provides only the 2420 model phone for conference room purposes, but we can provide you with information concerning the acquisition of other conference room phones, such as Polycom.

  • Personal Call Routing

    Ensure that your incoming calls are answered by directing the call to as many as six other phones.

Other Phone Services

  • Renovation and Construction

    CSSD works closely with departments and Facilities Management during the planning and construction process to provide the infrastructure needed for high quality data and voice services. Involve us in your building project early. To get started, submit an online University Telephone Services request. Select "Other/ Please contact me" and an analyst will follow up with you to discuss your requirements.

  • Customized Phone Solutions

    Can't find what you need? Does your department require a customized phone solution? CSSD can help. To get started, submit an online University Telephone Services request. Select "Other/ Please contact me" and an analyst will follow up with you to discuss your requirements.

Request Service

To request these services, use the online University Telephone Services request form.

Need more information or help?

Call the Technology Help Desk at 412 624-HELP [4357] or submit a help request online.

 

Tags: Telephone Line