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Consulting for Students

Overview

Student Technical Consultants are available to provide technical support to students living on campus and off campus.

Walk-in consultation is available at the Technical Support Desk at the University Store on Fifth or Towers Lobby.

  • The walk-in locations at the University Store on Fifth and Towers Lobby can help students, faculty, and staff connect to Wireless PittNet, configure a smartphone or tablet to receive My Pitt email, install Microsoft Office, or change passwords.
  • Consultants at the University Store on Fifth location can also help students remove viruses, connect to Pitt Print stations, and install or repair software.

During the walk-in consultation, Technical Support Desk staff may determine that a scheduled appointment is necessary and can assist the student with scheduling the appointment. If repairs on a computer require an appointment a student may ”check in” his or her computer and pick it up once repairs have been completed.

Students living in residence halls can receive in-room technical support from consultants. To schedule an appointment, contact the Technology Help Desk at 412-624-HELP [4357].

Please review the following guidelines for use of this service.

Technical Consulting Service Guidelines

  • Walk-in consultation is available at the Towers Lobby Support Center or the University Store on Fifth. During the walk-in consultation, Technical Support Desk staff may determine that a scheduled appointment is necessary and can assist the student with scheduling the appointment. The Technical Support Desk can determine whether an appointment is necessary and assist with scheduling.
  • Appointment scheduling is available by contacting the Technology Help Desk at 412-624-HELP [4357].
  • Support services include software installation and upgrades, networking assistance, data backup, virus and spyware removal, and general software troubleshooting.
  • Hardware repair is not a service that we provide. If the consultants determine during troubleshooting that your problem is hardware-related, they may recommend possible third-party solutions.
  • Networking support is available for wireless access to PittNet only. For problems that involve outside Internet Service Providers (ISP), such as Comcast, Verizon, or AOL, contact your ISP for assistance.

Student Responsibilities

Before your walk-in consultation or scheduled appointment, you should:

For a walk-in consultation at the University Store on Fifth or Towers Lobby, please:

  • Present your University of Pittsburgh student ID card when you arrive for your appointment.
  • Bring your computer and any unique peripherals to the appointment. The consultant area supplies standard PC and Mac monitors, mice, and keyboards for troubleshooting purposes.
  • Bring the original software or license verification for any software installation.

During a residence hall in-room appointment, please:

  • Remain in your room at all times while the consultant is working on your computer.
  • Remember that all in-room consultations are 60 minutes in length. If more time is required to troubleshoot a problem, a follow-up appointment is scheduled. This can be another in-room appointment.

Customer Escalation Procedures

Student Technical Support is committed to providing you with the best possible service. In the event your questions or problems are still unresolved after consultation, please report your concerns to the Technology Help Desk at 412-624-HELP [4357].