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System Downtime/Change Management

Overview

All Computing Services and Systems Development managed systems are governed by strong change management procedures to ensure stable and reliable service. A Change Advisory Board comprised of a senior CSSD staff and management oversees the Change Management policy, process, and procedures.  Enterprise-wide changes are announced to customers prior to the system outage.

There are three main categories of changes:

  • Routine: implemented every weekday from 9:00 p.m. to 11:00 p.m.
  • Downtime: implemented each week from 11:00 p.m. on Saturday to 7:00 a.m. on Sunday.
  • Exemption: performed outside one of these two timeframes.

Visit our Network Operations Center (NOC) page for more information.