Configuring Windows 10 for Wireless PittNet

Overview

If you are not able to connect to Wireless PittNet using our automated wizard, you can manually configure your computer using the steps in this help sheet.

Note: You must have installed the InCommon certificates before completing the instructions below. Refer to the help sheet titled Installing the InCommon and UserTrust Certificates (Windows) for details.

Section 1 - Enable the Wireless Auto Config Service

1. From the Windows 10 Start screen, type Control Panel and then press the Enter key. This will search for and automatically open the Control Panel.

Windows 10 Start

Note: In Control Panel, set View by: to Large Icons.

2. Select Administrative Tools.

3. Select Services.

Windows 10 Services

4. Right click on WLAN AutoConfig and select Properties.

Windows 10 WLAN Settings

5. Set Startup type: to Automatic, click Apply, then click OK.

Windows 10 Startup Type

6. Restart the computer.

Section 2 - Configure the Native 802.1x Client

1. From the Windows 10 Start screen, type Control Panel and then press the Enter key. This will search for and automatically open the Control Panel.
Note: In Control Panel, set View by: to Large Icons.

2. Click Network and Sharing Center.

3. Click Set up a new connection or network.

4. Select Manually connect to a wireless network, then click Next.

5. Enter the following settings, then click Next.

a. Network Name: WIRELESS-PITTNET or WIRELESS-PITTNET-FAST
b. Security Type: WPA2-Enterprise
c. Encryption Type: AES

Note: If you are prompted that the network already exists, select Use the existing network. If that previous configured network is unable to connect, you will need to use the instructions listed in the next section to remove your previous Wireless PittNet connection.

Windows 10 Use Existing Network

6. Click the Security tab and enter the following settings:

a. Choose a network authentication method should be set to PEAP
b. Remember my credentials should be unchecked
c. Click the Settings button next to Choose a network authentication method

7. Enter the following settings:

a. Verify the server's identity by validating the certificate is checked
b. Connect to these servers is checked and set to ias.cssd.pitt.edu
c. USERTrust RSA Certification Authority is checked under Trusted Root Certification Authorities
d. The Notifications before connecting: option is set to Don't ask user to authorize new servers or trusted CAs
e. Select Authentication Method is set to Secured password (EAP-MSCHAP v2)
f. Enable fast reconnect is checked
g. Click Configure next to Select Authentication Method

EAP Properties

8. Enter the following settings:

a. Uncheck Automatically use my Windows logon name and password (and domain if any)
b. Click OK

Windows 10 Authentication Settings 2

9. Click OK.

10. Click OK.

11. Click Close.

Windows 10 Authentication Settings 3

12. Click the network status indicator icon in the system tray, select WIRELESS-PITTNET, and click Connect.

Windows 10 Network Status

13. Enter your University Computing Account username and password.

Troubleshooting: Removing Your Previous Wireless PittNet Connection

Use these instructions if you have previously configured your computer to access Wireless PittNet and are having difficulty connecting. Once completed, you can re-configure your Windows 10 computer to access Wireless PittNet using the steps that appear in Section 2 of this document.

1. From the Windows 10 Start screen, click Settings.

2. Click Network and Internet.

Windows 10 Network and Internet Settings

3. Click Services.

4. Select Wi-Fi, then click Manage Wi-Fi Settings.

Windows 10 WiFi

5. Select Wireless PittNet, then click Forget.

Windows 10 Forget Your WiFi

6. Continue your Wireless PittNet configuration using the steps in Section 2 - Configure the Native 802.1x Client.

Troubleshooting: Additional Configuration Instructions for Dell and IBM Computers

If you attempt to connect to Wireless PittNet but receive an error message stating that there is other software managing the connection, you may need to disable or uninstall existing wireless networking software that was pre-installed on your computer by the manufacturer. The following steps explain how to either disable or uninstall pre-existing wireless software on a Dell computer. We will add instructions for other computer manufacturers as needed.

Disable Dell Wireless Networking Software

1. Right click on the Dell Wireless Utility, located in the System tray. It is represented by several green bars.

2. Click Open.

3. Click the Wireless Networks tab. Uncheck the Let this tool manage your wireless settings checkbox.

4. Click Apply then click OK.

Return to the top of this page and complete the instructions to connect to Wireless PittNet.

Uninstall Dell Wireless Networking Software

1. Select Start, then Search

Uninstall Dell Unified Wireless Suite - screenshot 1

2. Search for Add or remove programs.

Uninstall Dell Unified Wireless Suite - screenshot 2

2. Select Apps & features from the left-hand column.

Uninstall Dell Unified Wireless Suite - screenshot 3

3. Search for and select Dell Unified Wireless Suite, then click Uninstall.

Return to the top of this page and complete the instructions to connect to Wireless PittNet.

Tags: Wireless PittNet Windows 10