Consulting for Departments

Overview

Technology Services offers a broad array of high-quality IT support options that are tailored to fit your school or department's specific needs on the Pittsburgh campus. In many cases, we can save time and reduce your overall IT support costs by delivering the precise level of service that you require - we give you the flexibility to start small and expand the contract later if support needs grow, or scale it back if less help is needed. Departments that contract services receive the full breadth and depth of our experience without having to staff and manage their own IT organization.

On-site consultants provide desktop computer support, server support, mobile device support, project support, purchasing advice, IT liaison services, and installation of essential security patches and upgrades. All consultants are at least at the Systems/Programmer III job classification with extensive knowledge of Pitt's technology infrastructure and services.

We work together with University departments to determine the amount of analyst time needed. Our contracts are flexible: they can last for the duration of a specific project or program, or they can be specified as a given number of days per week (usually from one day to five days). Most contracts are one year in length and are usually renewed on an annual basis.

Benefits

Dedicated contract analyst support include the following:

  • Requires minimal to no departmental management of a technical position.
  • Ensures your department's technical decisions are consistent with CSSD policies, infrastructure, and strategic plans.
  • Ensures quality support is provided for departmental computing needs.

CSSD provides two broad categories of IT support: dedicated on-site consulting and device management. Currently, both services are available on the Pittsburgh campus. Our initial consultation will help identify which model - or combination of models - works best for you.

Contract Types

Contract Types

The type of support provided by our contract analysts varies by department, but most support falls into one or more of the categories below:

  1. Workstation Support: Maintenance of the department's workstation environment (including desktops and laptops).
  2. Server Support: Maintenance and administration of the department's server environment.
  3. Classroom / Lab Support: Support for departmental labs and classrooms.
  4. Other: Support for specific technical tasks within the department. These include, but are not limited to, PDA support (for example, Blackberry, Treo, etc.), audio/visual technology support, support for non-standard email clients (for example, Thunderbird), and support for non-standard application software (for example, CAD, graphics, etc).

Schedule a consultation to hear how we can help meet your IT needs efficiently without compromising quality. Contact Anthony Peck at 412-624-8980 for details.

Each University department has its own unique IT environment and needs. We will work side-by-side with you to understand yours.

You may want the support of a dedicated specialist on site in your department two to three days a week, or you may only have a handful of computers that need to be managed and maintained. Or perhaps you need IT support only for the duration of a specific project. Whatever your needs, we can meet them.

On-Site Consulting

On-Site Consulting

On-site consulting delivers IT staffing as departments require it. Working with your department, we help determine the amount of time a CSSD consultant is contracted. A typical contract lasts one year and provides on-site support two to three days per week. Contracts are flexible, however, and can be customized to fit almost any staffing requirement.

On-site consulting allows your department to draw on CSSD's breadth of experience without necessarily having to managing your entire IT organization. It gives you the flexibility to start small and expand the contract later if your support needs grow, or scale it back if you find you no longer need as much help. All of our consultants are at least at the Systems/Programmer III job classification with extensive knowledge of Pitt's technology infrastructure and services, so you can be sure you are receiving experienced, high-quality support.

Your department's on-site consultant is more than just a hardware and software expert. They can be a liaison between your department and outside vendors or a valuable source of advice when making purchasing decisions or evaluating new products. For example, our consultants recently worked closely with a department to provide guidance on technical specifications and security considerations involved in the purchase of a new electronic medical records system.

When you choose on-site consulting, you receive:

  • Desktop computer support
  • Server support
  • Mobile device support
  • Project support
  • Purchasing advice
  • IT liaison services
  • Installation of essential security patches and upgrades

Device Management

Device Management

Your department relies on the computers it uses to be reliable, secure, and efficient. A slow computer could lead to lost productivity, and a computer vulnerable to security risks could lead to something much worse.

Device management provides you with peace of mind - without an additional staffing footprint. It allows you to select just the specific devices in your department that you would like Computing Services and Systems Development to support.

We standardize the computers in your area to ensure they are up-to-date, secure, and performing well. This includes configuring automatic security updates, scanning for security risks, installing anti-virus and anti-spyware software, optimizing speed and performance, upgrading existing Microsoft software, and enabling Remote Desktop so that the person who uses the computer can access it from off campus, if needed.

No on-site staffing is required since we are able to maintain and manage the computers remotely, although we guarantee up to ten hours of on-site support should you need it.

Device management is not limited to computer workstations. We support services running on departmental servers, too.

Because you only pay for the specific devices that require support, Device Management can be a very efficient and cost-effective support option.

Service Options Comparison

Service Options Comparison

The following chart compares some of the key components of on-site consulting and device management. Keep in mind that neither option is a one-size-fits-all solution. We will always work with you to find the best support option - or combination of options - for your specific needs.

 

Dedicated On-site Consulting

Device Management

Designed to provide:

Staffing as you require it

Low-cost support of devices

Desktop computer support

Server support

Support provided for all devices

 

Support provided on a per-device basis

 

Standardization of computer workstations

On-site support

Up to 10 hours per month

Purchasing advice (hardware, software)

Guaranteed installation of security patches and upgrades

Specifications for new IT devices

for supported devices

Project support

 

Departmental IT architecture support and development

 

Mobile device support

 

IT liaison services (with CSSD and third-party vendors)

 
Tags: Consulting Support Department