Legacy Webmail (IMAP) Retirement

Overview

All members of the University community have My Pitt Email service. The The University’s Legacy Webmail (IMAP) service is now being retired. Less than two percent of the University community use the service and there are significant hardware, software, and support costs associated with maintaining a service that has such low utilization. Retiring this service helps keep the University’s efforts focused on improving overall email performance and offering enhanced features, such as encrypted email.

Legacy Webmail (IMAP) is an older email service that was once widely used at the University. In 2014, My Pitt Email replaced IMAP email as the University’s enterprise Webmail service for students. Faculty and staff were also given the option of upgrading to My Pitt Email in 2014. Most faculty and staff chose to upgrade to My Pitt Email, and some of those individuals chose to keep their IMAP mailbox after the upgrade, even though they no longer use it. A very small number of faculty and staff still use their Legacy Webmail (IMAP) mailbox today.  

We are reaching out directly to both groups of individuals---those who actively use their IMAP mailbox and those who have an IMAP mailbox but do not use it---to inform them that the Legacy Webmail (IMAP) service is being retired and explain what they need to do.

The simplest way to determine whether you have an IMAP mailbox is to log in to My Pitt (my.pitt.edu). If you have an IMAP mailbox, a Legacy Webmail button will display near the top right-hand corner of the landing page. 

What you need to know

What you need to know

If you have an IMAP mailbox but do not use Legacy Webmail

If you have an IMAP mailbox on the Legacy Webmail service that is not receiving mail and that you have not logged into for 120 days, then access to your IMAP mailbox will end on February 15, 2017. We encourage you to visit the Accounts Administration site before that date and request that your IMAP mailbox be deleted. You will be able to do so beginning on December 18 by completing these steps:

  1. Log in to accounts.pitt.edu
  2. Click Set Email Preferences.
  3. Choose between deleting your IMAP mailbox or moving your IMAP messages to My Pitt Email and then deleting your IMAP mailbox. Click Next
  4. Choose whether to receive your email in your My Pitt Email mailbox or at another location.
  5. Click Submit.

If you have an IMAP mailbox and use Legacy Webmail

If you have an IMAP mailbox on the Legacy Webmail service that you are using to send and receive mail, then access to your IMAP mailbox will end on March 31, 2017. We encourage you to begin using My Pitt Email by completing the steps below. You will be able to complete these steps beginning on December 18:

  1. Log in to accounts.pitt.edu
  2. Click Set Email Preferences.
  3. Choose between deleting your IMAP mailbox or moving your IMAP messages to My Pitt Email and then deleting your IMAP mailbox. Click Next
  4. Choose whether to receive your email in your My Pitt Email mailbox or at another location.
  5. Click Submit.

After you update your email preferences, you will also need to update the settings on your smartphone, tablet, or desktop email client so that you can receive your My Pitt Email on those devices.

Frequently Asked Questions

Frequently Asked Questions

How do I know if I have a Legacy Webmail (IMAP) mailbox?

The easiest way to determine if you have a Legacy Webmail (IMAP) mailbox is to log in to My Pitt (my.pitt.edu). If you have an IMAP mailbox, a Legacy Webmail button will display near the top right-hand corner of the landing page.

Legacy Webmail button

How do I know if I am actively using my Legacy Webmail (IMAP) mailbox?

Log in to My Pitt (my.pitt.edu) and click the Legacy Webmail button in the top right-hand corner of the page. This will open your Legacy Webmail mailbox. Check the dates of the email messages in your Inbox. If you do not have any recent messages in your Inbox, it is very likely that you have an IMAP mailbox but do not use it to send or receive email messages.

I use the IMAP protocol to access My Pitt Email. Will I still be able to use the IMAP protocol to access My Pitt Email after Legacy Webmail is retired?

Yes. Some individuals use the IMAP protocol to access their My Pitt Email with the Thunderbird desktop email client or with a smartphone that does not support ActiveSync. You can continue to use the IMAP protocol to access your My Pitt Email. Learn more >  

Will I be able to request the creation of an IMAP mailbox for a new faculty or staff member in my department up until the Legacy Webmail service is retired?

No. New IMAP mailboxes will no longer be created effective [DATE TBD].

Will I be able to use SMTP server to relay mail from off campus after the Legacy Webmail service is retired?

No. This functionality will no longer be available once the Legacy Webmail (IMAP) service is retired.

Tags: Support Online Legacy Webmail IMAP