Jon and our Support team provide walk-in assistance when you need a hand installing software, connecting to the network, or fixing your computer.
The University began offering multifactor authentication to combat the increasing threats from phishing scams, malicious software, and compromised passwords several months ago. Since that time, phishing scams and other threats have continued to escalate in frequency and severity. These threats pose an immediate risk to your privacy and the security of University data.
In response, on March 5 the University will require faculty and staff to use multifactor authentication for all services that leverage the University’s single sign-on service, Pitt Passport. Multifactor authentication will also be required for those using the Secure Remote Access service to connect to University resources.
Multifactor authentication is an additional layer of security designed to prevent unauthorized access to your information and University data, including confidential retirement account details, pay statements, or direct deposit information.
You can begin using multifactor authentication today by completing the steps at http://technology.pitt.edu/multifactor Please note: If you do not register a device for multifactor authentication in advance, you will be required to complete the registration process in order to access any service through Pitt Passport beginning March 5.
To learn more, visit our Multifactor Authentication Web page.
Computing Services and Systems Development (CSSD) is responding to a new variation of a phishing phone scam that has been received by some members of the University community. During the scam, the caller will ask a question such as “Can you hear me?” in an attempt to persuade you to say “yes”. The scammer records your response and then attempts to use it to authorize unwanted charges on a phone bill or a stolen credit card.
CSSD strongly recommends that you do not reply to unsolicited phone calls or emails from unverifiable sources. Be skeptical of calls from unfamiliar numbers, and hang up immediately if the call is from a telemarketer or an otherwise suspicious caller. If the caller claims to represent a government agency (for example, Social Security, the IRS, the Department of Motor Vehicles, or the court system), hang up immediately. Government officials communicate by mail unless you initiate a phone call with them.
Please contact the Technology Help Desk at 412-624-HELP  if you have any questions regarding this announcement.
7:53 p.m., Tuesday, February 28, 2017
Resolved: Amazon has resolved the issue with its Amazon Web Services that earlier today affected access to My Pitt Video. Service has been restored. .
2:56 p.m., Tuesday, February 28, 2017
Update: The issue affecting My Pitt Video is being caused by a problem with Amazon Web Services that is affecting multiple sites across the Internet. Amazon is working to resolve the problem.
1:39 p.m., Tuesday, February 28, 2017
Panopto is experiencing an issue with its service that is currently affecting the ability of students, faculty, and staff to access My Pitt Video. Panopto is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.