Help Sheet

Phone: Emergency Calls from University Phones

Call 412-624-2121 in any situation that requires immediate assistance from University police, the fire department, or an ambulance. Please familiarize yourself with the locations of emergency call boxes around campus should you find yourself in a situation where you do not have access to a landline or cell phone.

Analog/Legacy System (Avaya)

20 Minute Overnight Outage of Wireless PittNet this Weekend

Wednesday, June 21, 2017 - 14:46

Network maintenance during the standard downtime period on June 24-25 will affect Wireless PittNet service on the Pittsburgh campus. While the maintenance is underway, buildings on the Pittsburgh campus will experience an interruption of up to 20 minutes in Wireless PittNet service between 11:00 p.m. on Saturday, June 24 and 7:00 a.m. on Sunday, June 25.

Wireless service will not be affected in all buildings at the same time. Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Box: User Guide

Box is a secure cloud storage solution that provides unlimited storage space as well as numerous collaboration features. Additional user guide information about the Box experience is available here.

Archive: Strategic Plan (2012-2015)

Review the University's previous strategic plan for information technology at Pitt.

Phishing Alert: DocuSign Wire Transfer Scam

Tuesday, May 9, 2017 - 16:01


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims a wire transfer from DocuSign is ready for your signature. The Subject line of the email typically reads: "Completed: docusign.com - Wire Transfer Instructions for recipient-name Document Ready for Signature”. The email contains a link to a downloadable Word document that is designed to trick the recipient into running harmful software. 

Before clicking on any documents shared with you, check with the sender personally to confirm that they did indeed share a document with you, especially if it is a document you were not expecting. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

How to install the Pitt App Store on Other iOS Devices

The Pitt App Store is designed to serve as your one-stop shop for University-related apps. Follow these instructions to install and access the Pitt App Store on iOS devices that are not running version 9:

How to install the Pitt App Store on iOS 9 Devices

The Pitt App Store is designed to serve as your one-stop shop for University-related apps. Follow these instructions to install and access the Pitt App Store: