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Postponed: New Multifactor Authentication for External Collaborators Using Box

Friday, March 6, 2020 - 16:34

 

4:49 p.m., Monday, March 16, 2020

In light of changes announced by the University in response to the global COVID-19 pandemic, the enabling of multifactor security for external users of Box has been postponed. Online access to Box will not change and no further action is required of users. External users can continue to access the service and collaborate with members the University community.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

4:34 p.m., Friday, March 6, 2020

A security enhancement will affect cloud collaboration for some Box users outside the University community. During vendor maintenance beginning at midnight on Saturday-Sunday, March, 21-22, Box will turn on two-factor authentication (2FA) for all external users accessing shared content on pitt.box.com. This change will not affect University users of Box and there is no expected downtime. The change provides improved security for University owned files and folders that are shared with external collaborators in Box.

External users that are not currently using their organization’s single sign-on solution will have access once enrolled in Box’s two-factor authentication. Box will send email notifications—such as the one below—to external users prompting them to enroll.

The enrollment process uses both a phone and text messaging service (SMS). University users sharing files via Box with external user-collaborators may also wish to remind these users that this change is coming on Sunday, March 22.

External users who are directly affected by this change to Box should consider switching to Microsoft OneDrive to share their content with members of the University community. OneDrive:

  • is a solution for cloud collaboration supported by the University of Pittsburgh
  • is available without enrolling in additional two-factor authentication
  • provides free accounts for external users with 5 GB storage

OneDrive accounts for external users are available here.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

RESOLVED: Phone Service Interruption Affecting Petersen Events Center

Thursday, March 5, 2020 - 13:22

 

9:08 a.m., Friday, March 5, 2020

The issue that affected digital and analog phones at the Petersen Events Center yesterday has been resolved and phone services have been restored. 

1:22 p.m., Thursday, March 5, 2020

Digital and analog phones at the Petersen Events Center are currently without service because of an inadvertently cut copper cable this afternoon. VoIP calls are not affected—including those from phones using Skype for Business—and continue to operate normally.

Pitt Information Technology is aware of the issue and working with the contractor to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Scheduled Maintenance to Affect myPitt (my.pitt.edu) on Saturday–Sunday, Mar. 14–15

Wednesday, March 4, 2020 - 11:31

 

Scheduled maintenance will affect myPitt (my.pitt.edu) during the standard downtime period from 11 p.m. on Saturday, Mar. 14, to 7 a.m. on Sunday, Mar. 15. My Pitt will be unavailable for 60 – 90 minutes while work is completed.

Access to University services will remain available through myPitt (my.pitt.edu) during the maintenance period. MyPitt will be returned to service earlier if work is completed ahead of schedule.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.

Postponed: Network Maintenance for Pittsburgh Campus Firewalls on March 13

Friday, March 6, 2020 - 15:44

 

In order to accommodate a University event on March 13, this scheduled network maintenance has been postponed. We will update you when the new date has been determined. 

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Tuesday, March 3, 2020 - 16:54

Network maintenance is scheduled on Friday, March 13, between 5 and 8 a.m. No outage is expected but some network connectivity to resources behind the firewall may be unavailable while work is completed. This maintenance may affect users from remotely accessing the following on the Pittsburgh campus:

  • PittNet Wi-Fi and Wired Network workstations
  • Integrated Security (ISD)
  • Facilities Management (FM)
  • Finance and Information Systems (FIS–now Pitt Information Technology)

This maintenance is necessary to upgrade and enhance the performance of the Pittsburgh campus firewalls.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions regarding this announcement.

Nightly Microsoft Windows Scans Scheduled to Start March 4

Tuesday, March 3, 2020 - 10:49

 

On Tuesday, Jan. 14, Microsoft stopped supporting Windows Server 2008 and Windows 7 operating systems, as we announced in our November 2019 alert. 

Beginning Wednesday, March 4, between 1 and 6 a.m. and repeating nightly for the next several months, Pitt Information Technology will conduct port and OS identification scans of all server, DMZ, and lab networks to identify and remediate systems using these operating systems. Workstation networks may be scanned at any time during the test dates. All scanning activity will come from the following IP address–10.200.9.0/24.

Please notify your users and Help Desk personnel that Symantec Endpoint Protection may post warnings of an attack during these port and OS scans.  Some possible warnings include:

  • Attack: SMB double pulsar ping detected (SID: 21331)
  • OS Attack: SMB Validate Provider Callback… (SID: 30011)
  • OS Attack: Microsoft SMB MS17-010 disclosure attempt… (SID: 23875)

If your department uses another vendor’s antivirus or endpoint security suite on its servers or workstations, you may see different warnings. 

Additional information is available on our website at technology.pitt.edu/windows7.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

RESOLVED: Issue Affecting Access to Tableau Server

Monday, March 2, 2020 - 12:23

 

4:45 p.m., Wednesday, March 4, 2020

Pitt Information Technology has resolved the issue that affected access to Tableau Server. Full functionality has been restored. If you notice any lingering issues, please report them to the Technology Help Desk.  

12:23 p.m., Monday, March 2, 2020

Pitt Information Technology is aware of an issue that is affecting access to Tableau Server. Some permissions, saved views, and subscriptions are not currently available. We are working with the vendor to investigate and restore full functionality as quickly as possible. Updates will be posted as they become available. If you notice any missing permissions, views, or subscriptions, you can recreate them manually to restore access in the interim or contact the Technology Help Desk for assistance.

MyResNet Maintenance Scheduled on March 10

Thursday, February 27, 2020 - 11:39

 

Apogee, the service provider for Residence Hall Wi-Fi (MyResNet), has scheduled network maintenance from 1 a.m. to 7 a.m. on Tuesday, March 10. Students may experience intermittent MyResNet service disruptions during the maintenance period.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

MyResNet Maintenance Scheduled for Brackenridge Hall on March 9

Thursday, February 27, 2020 - 11:37

 

Apogee, the service provider for Residence Hall Wi-Fi (MyResNet), has scheduled network maintenance that will affect Brackenridge Hall on Monday, March 9. Maintenance begins at 9 a.m. and will conclude by 11 a.m. Students may experience intermittent MyResNet service disruptions during the maintenance period.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Lecture Capture (Panopto) is Relocating Some Course Content in March

Thursday, February 27, 2020 - 14:18

 

Panopto, the service provider for Lecture Capture, is relocating content within the Panopto environment during vendor maintenance scheduled from 9 p.m. until 11 p.m. on Wednesday, March 11, outside the University’s standard downtime period. This relocation affects a group of instructors who have access to affected content, including folders and videos for courses linked between the Canvas LMS and Panopto during Fall Semester 2019. No action on your part is required.

Users affected by this migration may not be able to access recordings or upload new videos during the maintenance period.

Once the maintenance is completed, existing links to content will map to new locations in Panopto. Course file and folder permissions will remain the same. Affected users will have full access to course content in Panopto at the following folder location (bold indicates this is a folder’s actual name):

         “Canvas Courses”\”University of Pittsburgh”\Regional campus name\School name\Term name\Class name

For questions where files and folders are, use the Smart Search feature in Panopto.
         Panopto Smart Search Feature

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Brief Interruption Affected Some Departmental VMware Services this Morning

Tuesday, February 25, 2020 - 10:22

 

Service has been restored after the University’s Network Operations Center experienced an issue that briefly affected a limited number of departmental VMware services this morning. Pitt IT engineers continue to monitor and are investigating the cause of the issue. Further updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP (4357) if you have any questions about this announcement.