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Alerts

Phishing Alert: Email Notice Mimics Comcast (Xfinity) Support

Friday, March 31, 2017 - 13:26

 

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims to be from Comcast (Xfinity) and claims your account is temporarily suspended and that you must resolve the suspension by clicking on a link to "unlock" the account. The link directs readers to a harmful site that mimics a Comcast (Xfinity) login page and attempts to collect their username and password.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

*************************************************************************************

Subject: Your Account is Temporarily Suspended

Dear Customer,

We have temporarily suspended your account, this may be a possible error from the recent update on our server.

We apologize for any inconveniences this may have caused you.

Visit <LINK REMOVED> to unlock your account.

 

Customer Service

Comcast

 *************************************************************************************

The link in the phishing email directs readers to a malicious Web page (shown below) that mimics a Comcast (Xfinity) login page.

Fake Comcast login page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Network Maintenance to Affect Several Buildings on April 8

Wednesday, April 5, 2017 - 11:21

 

Scheduled maintenance will affect network service in several buildings during the standard downtime period on Saturday, April 8. Network service will be briefly unavailable at some point between 11:00 p.m. on Saturday, April 8 and 2:00 a.m. on Sunday, April 9 in the following locations:

Wired Network Service

  • Alumni Hall
  • Bakery Square
  • Baum Boulevard
  • Bellefield Hall
  • Clapp Hall
  • Clyde Street
  • Craig Hall
  • Crawford Hall
  • Forbes Craig Offices
  • Information Sciences Building
  • Langley Hall
  • Life Sciences Complex
  • Melwood
  • Music Building
  • North Lexington
  • Ruskin Hall
  • Sterling Plaza
  • Thomas Boulevard

Wired and Wireless Network Service

  • Bioscience Tower
  • Petersen Events Center
  • Scaife Hall
  • U-PARC (University of Pittsburgh Applied Research Center)

This maintenance is necessary to enhance the stability and reliability of the network. Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

April Microsoft Security Update

Tuesday, April 11, 2017 - 16:45

 

Microsoft Corporation has announced security updates for April that affect the following software:

  • Internet Explorer
  • Microsoft Edge
  • Microsoft Windows
  • Microsoft Office and Microsoft Office Services and Web Apps
  • Visual Studio for Mac
  • .NET Framework
  • Silverlight
  • Adobe Flash Player

CSSD recommends that users immediately identify and install the security updates necessary to repair these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible. Additional information about the updates is available on Microsoft’s Security TechCenter site.  

In addition to installing the Microsoft patches, CSSD also recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions regarding this announcement

Resolved: Vendor Issue Affecting Some Software Downloads

Wednesday, April 12, 2017 - 17:01

 

4:30 p.m., Thursday, April 13, 2017

Kivuto has resolved the issue with its service that intermittently affected the ability to download software via pitt.onthehub.com.

5:01 p.m., Wednesday, April 12, 2017

Kivuto, the service provider for pitt.onthehub.com, is experiencing an issue with its service that is intermittently affecting the ability to download software via pitt.onthehub.com, including Microsoft Imagine software and Microsoft software for personal purchase by faculty and staff. The vendor is aware of the issue. Updates will be posted as they become available.

Network Maintenance on 4/15 Will Briefly Affect IP Phones

Thursday, April 13, 2017 - 10:39

 

Scheduled network maintenance will briefly affect IP phone service during the standard downtime period on Saturday, April 15. Calls in progress may be interrupted when maintenance begins. This maintenance is necessary to enhance the stability and reliability of the telecommunications system. 

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Printer: Ricoh MP 301 Quick Reference Guide

Overview

This document is a quick reference guide to the Ricoh MP 301 SPF printer and provides details for copying, faxing, scanning, as well as how to order supplies and place a service call. For assistance, please contact Ricoh directly at 888-456-6457.

Making a Copy

 1.     Make sure “Copier” appears on the screen.  If any other function is displayed, press the [Home] key on the top left of the control panel and press the [Copier] icon on the Home screen.

Microsoft for Students: Download and Install

Overview

Microsoft Campus Software Agreement provides a suite of the most popular Microsoft applications, operating systems, and programming software to regular full-time and part-time students. Microsoft software for students is available via the Software Download Service at My Pitt.

Detailed Help

As a students, choose from the following instructions to install Microsoft applications, operating systems, and programming software: