PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) may be unavailable briefly during scheduled maintenance to the Student Information System taking place overnight Saturday, Aug. 17, at 11 p.m. until Sunday, Aug. 18, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

This update released by Oracle/PeopleSoft remedies an issue impacting processing and disbursal of Pell grants. Duration of this maintenance is expected to last approximately 2-4 hours. The update will be completed sometime within the maintenance window and will not entail a complete outage, as deployment will take place in rolling fashion. However, users that are connected to the system when the update occurs may encounter an error and have to log back in. There will be no notable changes to the user interface.

Be sure to complete all of your work and exit the system before 11 p.m. on Aug. 17. Incomplete entries will be terminated without notice when the system goes briefly offline for the update.

The maintenance period has been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to status.pitt.edu. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please submit a request to the Technology Help Desk at +1- 412-624-HELP (4357) if you experience issues related to this maintenance. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.