Student Information System Unavailable the Next Two Weekends (6/8-9 & 6/15-16) During Maintenance | Information Technology | University of Pittsburgh
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Student Information System Unavailable the Next Two Weekends (6/8-9 & 6/15-16) During Maintenance

Monday, June 3, 2024 - 09:17

PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) will be unavailable during scheduled maintenance to the Student Information System taking place overnight the next two weekends. Both are performed by the vendor, Sierra-Cedar.

  • Saturday, June 8, at 11 p.m. until Sunday, June 9, at 7a.m.
    This update released by Oracle/PeopleSoft involves deployment of Financial Aid FAFSA patches. This maintenance, expected to last approximately 3-4 hours, may avoid a complete outage if rolling deployment is feasible. Additional patch deployments in the coming weeks may be necessary as the Department of Education and Oracle/PeopleSoft work to address any FAFSA related bugs that are outstanding or new ones that surface. There will be no notable changes to the user interface. 
  • Saturday, June 15, at 11 p.m. until Sunday, June 16, at 7 a.m.
    This update is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.  

Be sure to complete all of your work and exit the system before 11 p.m. on June 8 and June 15. Incomplete entries will be terminated without notice when the system goes offline.

Both maintenance periods have been scheduled by Pitt Information Technology in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.

Pitt IT has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout each maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to status.pitt.edu. 

The systems will be returned to service earlier if the maintenance work is completed ahead of schedule.

Please contact the Technology Help Desk at +1- 412-624-HELP (4357) if you experience any issues or have any questions regarding this message. This effort is being led by Bob Treloar, Pitt IT’s manager of student systems.