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License Renewal Required for Perceptive Content Scanner Beginning May 30

Thursday, May 25, 2023 - 14:02

 

On Tuesday, May 30, the scanner license structure for Document Management (Perceptive Content) will be updated to meet the terms in our vendor contract. As a result, the update will release all current scanner licenses from use and require the installation of an updated license/token. Pitt IT has contacted known users directly with this information. 

Once this update takes place, a pop-up message will appear the first time a user completes a scan to Perceptive Content. Before a scan can continue, the user must click “Yes” to verify they have permission as a local administrator for the machine and can install the software license/token. If a user is not a local administrator, they should request assistance from their departmental IT resource or contact the Technology Help Desk.

Please share this information with others in your department as appropriate and contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions.

Phishing Alert: Email Portal Scam and HR Department Scam

Saturday, May 6, 2023 - 18:37

 

Pitt Information Technology is aware of two new phishing scams targeting the University of Pittsburgh community.

The first scam claims that all the recipient’s emails will be deleted unless they click a link and provide their username and password. The link takes recipients to a harmful website that attempts to collect their Pitt credentials. Below is a sample of the scam: 

******************************************************************************

Subject: Memo HR E-Mail Portal Login

Our records indicate that your Office-365 has two different logins with two university portals. Kindly indicates the two info logins as soon as possible. To avoid termination within 48hrs and to prevent loss of all emails associated with your account, we expect you to strictly adhere and address it.

We will process your request shortly.

If you have only one college account, fill in the correct user and password and submit but if you are in a dual credit college fill in the correct username and password for both schools and submit. If you have no knowledge about the request process, kindly update to cancel the request below.

Update School Login [link removed]

Thank You.

©Microsoft 2023

******************************************************************************

The second scam asks recipients to click on a harmful link to view a message from the HR department. Below is a sample of the scam: 

******************************************************************************

Subject: HR. Dept Urgent Message for all Teachers/Students

Greetings,

You have a message from the  HR Department 

Click here to view your message [link removed]

Office   865-594-1800 | Fax  865-594-1822

Copyright ©2023 EDU. All rights reserved

******************************************************************************

If you received this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

Pitt IT strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. If you were not expecting to receive such an email, confirm with the sender prior to interacting with the message. If you must interact with the message, avoid clicking on links contained in such emails. These may lead to sites that contain malicious software, or sites that attempt to steal your credentials. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, Pitt IT recommends that all students, faculty, and staff install an antivirus solution for personal devices. Staff and faculty are strongly encouraged to use Microsoft Defender to protect University-owned devices.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

New LastPass Features: Dark Web Monitoring and Password Iterations

Thursday, May 4, 2023 - 14:38

 

On Thursday, May 11, Pitt IT will activate two new security features for desktop users of LastPass — the provider for the University’s Password Manager and vault service — Dark Web Monitoring and increased Password Iterations. Dark Web Monitoring watches the LastPass account to see if there is any activity on the Dark Web for the user’s email address. Password Iterations improve the password strengthening algorithm used to customize a login encryption key, making it more difficult for unauthorized users to determine a master password.

For Dark Web Monitoring, the email address used to set up an account is now monitored and checked against security breaches. If an account is at risk, the user receives an email that identifies the potentially compromised website and provides additional, preventative security recommendations. Pitt IT Security recommends that users change the passwords for any accounts shown in such a report.

For Password Iterations, LastPass uses a password algorithm to turn the password into an encryption key. The result is compared with information stored in LastPass to verify that the correct master password has been entered for the user account.

No action is required for users to activate either of these features. Users may need to sign in to LastPass once the features have been enabled. At any time, users can also turn off the Dark Web Monitoring feature or customize the number of password iterations.

Visit the LastPass website for additional information about Dark Web Monitoring and Password Iterations. Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.

Phishing Alert: Fraudulent Email Account Verification Scam

Tuesday, May 2, 2023 - 14:14

 

Pitt Information Technology is aware of an email account verification scam targeting the University of Pittsburgh community. The scam appears to originate from a pitt.edu address and claims to be from the “IT Help Desk.” The message may use a variety of subjects, including “Active Account Verification!!!,” “Active Your Account,” and “Urgent Response!!”. The body of the message asks recipients to click a link to validate their email account. The link directs recipients to a harmful webpage that attempts to capture their login credentials. Below is a sample of the scam:  

******************************************************************************

Subject: Urgent Response!!

Dear user, 

This is to notify all students and staff of University Of Pittsburgh   College  that we are validating active accounts. Kindly confirm that your account is still in use by clicking the validation link below.
 
Validate Email Account [link removed]

Sincerely!
IT Help Desk
University Of Pittsburgh

******************************************************************************

If you received this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams

Pitt IT strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. If you were not expecting to receive such an email, confirm with the sender prior to interacting with the message. If you must interact with the message, avoid clicking on links contained in such emails. These may lead to sites that contain malicious software, or sites that attempt to steal your credentials. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus and Anti-Malware (Malwarebytes) Protection. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Changes on April 21 Affect AP and GL File Synchronization Times

Wednesday, April 12, 2023 - 15:42

 

On Friday, April 21, changes will be made to PittSFTP giving users more time to review, adjust content, and when necessary, re-submit Accounts Payable (AP) and General Ledger (GL) files with corrected data before being imported into PRISM for processing. AP and GL files put in PittSFTP directories will remain there until 15 minutes before the respective PRISM import job is scheduled to run. At those times, AP and GL files will be pulled into PRISM for import and processing and no longer be visible. These changes will apply to AP and GL data file types only. All other data file types will continue to be synchronized every 5 minutes.   

  • GL files will be pulled from PittSFTP for import and processing every Monday through Friday at 7:15 a.m., 10:45 a.m., and 2:15 p.m. PRISM GL import jobs will continue to run at 7:30 a.m., 11 a.m., and 2:30 p.m. 
  • AP files will be pulled from PittSFTP for import and processing every Monday through Friday at 7 a.m. and 1 p.m. PRISM AP import jobs will continue to run at 7:15 a.m. and 1:15 p.m. 

As part of the December 2022 upgrade, PittSFTP became the new server used for importing data into PRISM, the University’s enterprise financial system.  

Please take note of the following: 

  • Files should be placed in the root of your PittSFTP directory. 
  • A copy of each file pulled to PRISM for import and processing will be put into the /processed folder in your PittSFTP directory and appended with “.pulled_for_processing.” 
    Example:{filename}.pulled_for_processing.    

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement. 

Revised Join Meeting Experience Coming to Zoom; Preview Available

Monday, April 10, 2023 - 08:54

 

Beginning on Tuesday, April 18, Zoom is streamlining the join meeting experience to include fewer screens to access a meeting, as well as show a preview of the video displaying from your camera before joining the meeting. When enabled by the host, participants are placed in a waiting room until the host joins or admits the participant.

Users wishing to preview the new experience may do so by:

  1. Visiting pitt.zoom.us, clicking Sign In, then logging in with their University Computing Account username and password.
  2. Clicking Settings from the left navigation, selecting the Meeting tab, then clicking Security.
  3. Sliding the New waiting room and join before host experience setting bar to the right.

The revised experience requires use of Zoom desktop client version 5.12.0 or higher. Users with earlier client versions will see the old join experience. All Zoom users can download and install the most recent version of the Zoom desktop client or mobile app available from the Zoom download center. Users may need administrative (admin) rights on their computer to complete these changes.

Use of the experience during the preview will not impact previously scheduled meetings, meeting links, the ability to join these meetings, or customized settings used for waiting rooms (such as meeting topic and waiting room message). Prior to April 18, a Switch back option will allow users to alternate between these experiences.

Please visit the New Meeting Join Flow webpage and Zoom support for additional details. Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Phishing Alert: New Variation On Fake Job Opportunity Scam

Thursday, March 30, 2023 - 10:29

 

Pitt Information Technology is aware of another variation of the job opportunity phishing scams targeting the University of Pittsburgh community. The latest version of the scam appears to originate from a pitt.edu address and advertises a fictitious job as a study assistant with the Department of Psychology. The message may use a variety of subjects and asks recipients to reply with their name, email address, and other details to begin the application process. Below is a sample of the scam:

******************************************************************************

Subject: PITT Hiring

Are you searching for a job with flexible hours as a graduate or undergraduate student so you can balance working around your classes?

The Psychology Department at the University of Pittsburgh is seeking volunteers to serve as weekly paid study assistants who will work remotely.

You are free to set your own hours and work from home whenever it suits you. Students from any educational district/department are eligible for the position.

For the position description and other requirements, text Professor [name redacted] at [number redacted] with your full name, email address, department, and year of study. This will begin the application process.

With regards.

[name and signature redacted]

******************************************************************************

If you received this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

Pitt IT strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. If you were not expecting to receive such an email, confirm with the sender prior to interacting with the message. If you must interact with the message, avoid clicking on links contained in such emails. These may lead to sites that contain malicious software, or sites that attempt to steal your credentials. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus and Anti-Malware (Malwarebytes) Protection. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Apple Security Updates Address New Vulnerabilities

Tuesday, March 28, 2023 - 09:43

 

Apple has announced security updates to address new security vulnerabilities affecting the software listed below. Pitt Information Technology recommends that users immediately identify and install the security updates necessary to remediate these vulnerabilities by following the guidance on Apple’s website.

Please note that these updates include security patches for a zero-day vulnerability that is being actively exploited and could result in the execution of malicious code.

Affected Software   

  • Safari prior to 16.4
  • iOS prior to 15.7.4 and iPadOS prior to 15.7.4
  • iOS prior to 16.4 and iPadOS prior to 16.4
  • watchOS prior to 9.4
  • tvOS prior to 16.4
  • macOS Big Sur prior to 11.7.5
  • mac OS Monterey prior to 12.6.4
  • macOS Ventura prior to 13.3
  • Studio Display Firmware prior to 16.4

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus and Anti-Malware (Malwarebytes) Protection. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions regarding this announcement.

Storage Changes Will Affect Zoom and Canvas Recordings

Thursday, March 16, 2023 - 15:57

 

Panopto, the vendor behind Pitt’s Lecture Capture system used for Canvas instructional recordings, as well as the default solution for saving Zoom meeting and webinar recordings, recently ended unlimited storage for all customers. Therefore, while Pitt Information Technology (IT) remains committed to allowing generous storage for instructional content, please be aware of the following changes that will occur later this year.

Zoom Instructional Recordings in Canvas

Effective July 1, 2023, unviewed instructional videos will be deleted after 30 months. Unviewed videos will first be archived after 18 months. Once archived, recordings will remain available for an additional 12 months. Recordings that have not been viewed or restored after the combined 30-month period are permanently deleted.

  • This policy applies to all recordings in Panopto, created by Zoom, Canvas, or the Panopto recorder.
  • All Zoom instructional recordings in Canvas continue to be saved to Lecture Capture (Panopto).
  • Any instructional video in use will remain available indefinitely — until 18 months after it is last viewed.
  • Archived recordings can still be accessed within the 12-month archive period but may take up to 48 hours to be restored.
  • Any viewing of a recording within 30 months of its previous viewing will restart the 30-month clock.
  • All recordings last viewed on or before January 1, 2022, will be archived on July 1, 2023, and deleted on July 1, 2024.

Example: A video last viewed on March 15, 2023, will be archived on Sept. 15, 2025, and purged on Sept. 15, 2026.

Pitt IT recommends storing the recording somewhere else if there may be long periods of time between viewings, such as a course taught every three years. This storage limit for Panopto has no impact on recordings moved to other systems, such as your PC, OneDrive, SharePoint, or a website.

Zoom Meeting and Webinar Recordings

Also beginning on July 1, 2023, Zoom meeting and webinar recordings made outside of Canvas will be stored in Zoom instead of Panopto. After 30 days, recordings stored in Zoom will automatically be moved to the Trash, where they will be held for an additional 30 days before they are permanently deleted.

  • Recordings in Zoom trash can be recovered until the end of the 30-day period. Users will receive a warning message seven days before the recording is purged.
  • Zoom meeting and webinar recordings saved on or before June 30, 2023, will remain in Panopto.
  • Beginning July 1, 2023, users who wish to continue storing Zoom webinar and meeting recordings in Panopto may opt in to do so. Pitt IT will provide additional information about the opt in process in a subsequent message. Users may also download recordings to your device or cloud storage, such as OneDrive.
  • Any Zoom webinar and meeting recordings that remain in Panopto after July 1, 2023, are subject to the changes above.

Example: A Zoom meeting that is recorded on June 1, 2023, from outside Canvas, will be moved to the trash folder on July 1, 2023, and purged on July 31, 2023.

Removing Unwanted Recordings

Pitt IT encourages users to delete any recorded Panopto content that they no longer need. Reviewing the recordings available in your Panopto folders makes them easier for you and others who you share them with to locate and use, as well as reduces future expenses associated with storing unused content.

  • Users can find them by logging into Panopto directly or through myPitt (my.pitt.edu) and clicking the My Folder link on the left side of the page once in Panopto.
  • Users can also take advantage of the Browse menu option, then select the My Folders tab to search for files and other file locations, such as course folders.

Pitt IT will share the information about these changes with impacted students, faculty, and staff. Please contact the Technology Help Desk at +1-412-624-HELP (4357) if you have any questions about this announcement.

March 2023 Microsoft Security Update

Tuesday, March 14, 2023 - 13:30

Microsoft Corporation has announced security updates for March that affect the following software: 

  • Azure
  • Client Server Run-time Subsystem (CSRSS)
  • Internet Control Message Protocol (ICMP)
  • Microsoft Bluetooth Driver
  • Microsoft Dynamics
  • Microsoft Edge (Chromium-based)
  • Microsoft Graphics Component
  • Microsoft Office Excel
  • Microsoft Office Outlook
  • Microsoft Office SharePoint
  • Microsoft OneDrive
  • Microsoft PostScript Printer Driver
  • Microsoft Printer Drivers
  • Microsoft Windows Codecs Library
  • Office for Android
  • Remote Access Service Point-to-Point Tunneling Protocol
  • Role: DNS Server
  • Role: Windows Hyper-V
  • Service Fabric
  • Visual Studio
  • Windows Accounts Control
  • Windows Bluetooth Service
  • Windows Central Resource Manager
  • Windows Cryptographic Services
  • Windows Defender
  • Windows HTTP Protocol Stack
  • Windows HTTP.sys
  • Windows Internet Key Exchange (IKE) Protocol
  • Windows Kernel
  • Windows Partition Management Driver
  • Windows Point-to-Point Protocol over Ethernet (PPPoE)
  • Windows Remote Procedure Call
  • Windows Remote Procedure Call Runtime
  • Windows Resilient File System (ReFS)
  • Windows Secure Channel
  • Windows SmartScreen
  • Windows TPM
  • Windows Win32K

Pitt Information Technology recommends that users immediately identify and install the security updates necessary to remediate these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible. Additional information about the updates is available on Microsoft’s Security TechCenter.

In addition, Pitt IT recommends that all students, faculty, and staff install Antivirus and Anti-Malware (Malwarebytes) Protection. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.