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Zoom Security Release for Windows Users

Friday, July 10, 2020 - 17:00

 

Today, Zoom released an updated Windows client to address a security issue that targets Windows 7 and older systems. Pitt Information Technology recommends that all students, faculty, and staff using Zoom on a device running Windows 7 or earlier take the following steps as soon as possible:

  1. Download and install version 5.1.3 of the Zoom app or launch your current app, click your initials/photo in the upper-right of the Zoom screen, and select Check for Updates
  2. Upgrade your operating system to Windows 10, as Windows 7 and earlier versions are no longer supported.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

 

Resolved: Issue Affecting Access to My Pitt

Wednesday, July 8, 2020 - 10:59

 

12:18 p.m., Wednesday, July 8, 2020

The issue affecting access to My Pitt (my.pitt.edu) has been resolved and full functionality has been restored. We continue to monitor the service and will post any additional updates as they become available.

11:26 a.m., Wednesday, July 8, 2020

Pitt Information Technology is aware of an issue affecting access to My Pitt (my.pitt.edu) for all web browsers. We are working with the vendor to restore full functionality as quickly as possible. Updates will be posted as they become available. 

10:59 a.m., Wednesday, July 8, 2020

An issue is affecting access to My Pitt (my.pitt.edu) for some Chrome web browser users. Individuals affected by the issue typically see an HTTP 500 error when accessing the site. Clearing the browser cache may resolve the issue.  

Pitt IT is aware of the issue and working with the vendor to restore full functionality as quickly as possible. Updates will be posted as they become available. 

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Adobe Ends Short-Term Access to Creative Cloud Apps on July 6

Thursday, July 2, 2020 - 10:49

 

Adobe has announced it is ending the program it began in March to provide university students with short term, at-home access to Creative Cloud apps—including Photoshop, Illustrator, InDesign, and Acrobat. Access to Creative Cloud apps expires on July 6, 2020.

Pitt Information Technology continues to provide students with a wide variety of software options to support remote learning:

  • Pitt IT's Virtual Lab—available from any location with an internet connection, using almost any computer or mobile device—provides much of the software available in Student Computing Lab on campus, including Adobe Creative Cloud apps.  
  • Use online versions of Microsoft Office 365 Pro Plus or download and install apps on Windows or Mac PCs, at no cost, on up to five devices. 
  • The Software Download Service provides a variety of free software titles. 
  • The Pitt App Center provides one-stop access to University-related mobile apps. 

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

MyResNet Network Maintenance Scheduled for July 1

Tuesday, June 30, 2020 - 15:55

 

Apogee, the service provider for Residence Hall Wi-Fi (MyResNet), has scheduled network maintenance on Wednesday, July 1. Maintenance begins at 5:30 a.m. and will conclude by 9:30 a.m.

Students may experience intermittent MyResNet service disruptions during the maintenance period. The network will be returned to service earlier if work is completed ahead of schedule.  

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement

Student Information System (PeopleSoft) Enrollment Unavailable from June 26–27

Friday, June 26, 2020 - 15:48

 

The Student Information System (PeopleSoft) enrollment process will be unavailable from 5 p.m. on Friday, June 26, until noon on Saturday, June 27, to apply updates required as a result of the fall term calendar changes. Students, faculty, and staff will be unable to process adds or drops for any term until the updates have been completed. Access to the Student Information System will remain available during this time.  

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Data Breach Affects Mathway App Users

Thursday, June 25, 2020 - 16:39

 

Pitt Information Technology is aware of a data breach that occurred at Mathway, developers of a popular application for solving math problems. Mathway passwords obtained from the breach are now circulating on the dark web.

If you have an account at Mathway, Pitt IT recommends you change that password as soon as possible.

While the data exposed in the breach did not come from University systems, sometimes individuals reuse the same passwords on multiple websites. If you use the same or a similar password at Pitt or other websites, you should also change those passwords.

In addition, utilize the following good password practices to minimize your susceptibility to data breaches:

  • Use a password manager to simplify the management of your various passwords. Pitt Password Manager (LastPass) is available at no cost to all students, faculty, and staff. You can use it to create strong, unique passwords for all your online services.
  • Do not reuse passwords across different websites. Scammers try variations of known passwords, so it is important to make sure your passwords are not similar to each other.  
  • Use strong, complex passwords that include symbols, numbers, and uppercase and lowercase letters.
  • Change your passwords frequently.
  • Use multifactor authentication on websites that allow it.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Service Provider Maintenance Scheduled for Lecture Capture (Panopto) on June 27

Friday, June 19, 2020 - 11:56

 

Panopto—the service provider for Lecture Capture—will be unavailable during scheduled maintenance from 9 p.m. until 11:59 p.m. on Saturday, June 27. Users will not be able to access recordings or upload new videos during the first 90 minutes of the 3-hour maintenance period. 

Once this update to provide the latest features and improvements is complete, Internet Explorer 11 (IE 11) will no longer be fully supported. New Panopto features may not function properly if IE 11 is used. Further information about the maintenance is available on Panopto’s support page.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.

Qualtrics Removes Access to Classic Reports on July 1

Wednesday, June 17, 2020 - 16:35

 

Effective on July 1, Qualtrics, the provider of Pitt’s Online Survey System, will disable access to the Classic Reports interface—including scheduled emails and public reports. The default Qualtrics reporting interface—known as Advanced-Reports—has been in place since February 2016 and is not affected by this change.

If you have created any Classic Reports, you should have received an email notification from Qualtrics. In addition, you would have received an alert about your Classic Reports in your Qualtrics notification feed, which can be accessed by clicking the bell icon in the upper right-hand corner of the Qualtrics interface.

If you have Classic Reports and need to retain access to them, please take one of the following actions before June 30: 

  1. Rebuild your report in the Advanced-Reports interface.
  2. Download a PDF copy of your report from Classic Reports interface.  

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions about this announcement.

PittNet Wi-Fi Networks to Merge on June 19

Tuesday, June 16, 2020 - 16:06

 

Pitt Information Technology is merging the University’s two PittNet Wi-Fi networks—Wireless PittNet and Wireless-PittNet-Fast—on Friday, June 19.

The combined network uses the familiar Wireless PittNet name. It simplifies the experience of connecting to PittNet Wi-Fi while delivering the same speed and reliability of the previously separate networks.

After June 19, you should connect to Wireless PittNet for PittNet Wi-Fi service on all campuses. If you previously connected to Wireless-PittNet-Fast, we recommend you use the “forget network” feature to remove it as an option from your device.

Please contact the Technology Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement

Intermittent System Outages During Weekend Downtime

Tuesday, June 16, 2020 - 13:35

 

Pitt Information Technology will perform network maintenance on Saturday–Sunday, June 20–21 during the standard downtime period. Maintenance begins at 11 p.m. on Saturday and will conclude by 7 a.m. on Sunday.

University systems will be unavailable at times during the maintenance period. Affected systems include myPitt (my.pitt.edu), University websites, and systems that require authentication through Pitt Passport.

If you encounter any network issues or experience problems accessing servers at the Network Operations Center after the maintenance period, please report them as soon as possible to the Technology Help Desk at 412-624-HELP (4357).